Kelly Marshall
Toowoomba
Summary
Experienced in customer service, and retail operations. Utilizes organizational skills and effective communication to support store functions. Strong understanding of team collaboration and adaptability to meet dynamic retail demands.
Overview
22
22
years of professional experience
Work History
Office in Charge
Coles Supermarket
09.2003 - 07.2025
- Participated in training sessions to enhance understanding of back office tools.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources.
- Managed payroll data entry and processing for over 70 employees to comply with predetermined company guidelines.
- Calculated payroll deductions by accurately using Workforce Timekeeper and processed payroll to meet preset requirements.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
Education
Junior Certificate -
Hendra Secondary College
Brisbane, QLDSkills
- Customer service
- Office management
- Organizational skills
- Payroll processing
- Mail handling
- Verbal and written communication
- Phone and email etiquette
- Teamwork
Timeline
Office in Charge
Coles Supermarket
09.2003 - 07.2025
Junior Certificate -
Hendra Secondary College