Kelly Mason

• Gathered, organized and input information into digital database.
• Interviewed students and placement organisations, understanding their goals and managing the placement process to ensure student and course requirements were met.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Supported management in developing and implementing personnel policies and procedures.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Presented information sessions to prospective ACAP students, fielding questions and providing information about courses and career opportunities.
• Enforced use of required processes and tools for partnership management
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

• Instructed students in breathing, meditation and yoga poses to improve strength and flexibility.
• Planned, set up and led yoga classes for beginner through advanced practitioners.
• Incorporated safety, fun and creativity in lesson design and application.
• Delivered professional yoga classes and motivated students to attain personal goals.
• Assisted with marketing and promoting of classes and services.
• Utilized effective record-keeping system for tracking customer information.

• Developed newsletter inserts,enrolments,processing fees, timetables

• Marketing, social media and networking in the Brisbane community.

• Assess qualifications and eligibility of applicant, according to admissions rules of participating institutions.
• Deliver excellent customer service to QTAC staff, applicants, parents, school staff and institutions, via; phone calls, emails presentations and face to face communication.
• Interpret and apply QTAC and institution policies.
• Delivery of variety of assessment tasks in a consistent and accurate manner.

• Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
• Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
• Designed or used assessments to monitor student learning outcomes.
• Conferred and resolved education-related issues and problems with students, parents and school officials.

Counselling students on campus for personal and academic issues

• Referral to appropriate services in the community

• Developing relationships with organisations in the community and placing students in course-related fieldwork.

• Development and facilitation of study skills workshops for students on campus.

• Administration tasks including. database management, recording accurate case notes, filing, and booking appointments.

• Presented at information evenings for prospective students

• Liaised with Lecturers and the management team to deliver consistent information and provide support for the students

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.

• Care coordination, emotional and practical support to Carers who are aged, ill or disabled in the form of respite e.g. nursing assistance

• Conduct phone interviews to assess and develop support strategies and provide appropriate referrals

• Financial allocation of funds to provide appropriate respite to Carers

• Maintain collaborative relationships with service providers within the Health care networks

• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
• Coached employees through day-to-day work and complex problems
• Created, prepared, and delivered reports to various departments
• Assessed personnel performance and implemented incentives and team-building events to boost morale

• Operated and maintained applicant tracking and candidate management systems.
• Hired employees and initiated new hire paperwork process.
• Managed recruitment process to keep candidates informed about application status and meet organisational recruitment goals.
• Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
• Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
• Screened and interviewed candidates to evaluate potential employees' qualifications.
• Negotiated offers and closed deals to finalise recruitment process and secure best talent.
• Operated and maintained applicant tracking and candidate management systems