Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly McLean

Brisbane,QLD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Personal Nanny

Brooke Philpott
01.2022 - 10.2023
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Taught children everyday skills and language.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Involved children in caring for household pets and chores.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.

Sales Associate

Bowen Hills Skoda
08.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Store Manager

Dominos
03.2019 - 02.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Casual Team Member

Bazinga Entertainment Center
03.2016 - 05.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Contributed to team success by completing jobs quickly and accurately.
  • Processed customer transactions using cash register till.
  • Engaged in conversation with customer to ascertain need.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Cleaned, scrubbed and sanitized sales floor and back storage areas to meet regulatory and group guidelines governing safety and cleanliness.
  • Assisted stock clerks in lifting, sorting and moving freight to appropriate stockroom, floor or aisle area.
  • Followed company procedures to improve inventory management and reduce shrinkage.
  • Provided informational resources regarding product knowledge, suggestive selling and promotions availability.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

High School Diploma -

Harristown State High School
Toowoomba, QLD
12.2019

Certificate II - Health Support

TAFE
Toowoomba, QLD
12.2018

Skills

  • Employee Motivation
  • Goals and Performance
  • Staff Management
  • Store Opening and Closing Procedures
  • Team Leadership
  • Staff Training
  • Time Management
  • Attention to detail
  • Punctual

Timeline

Sales Associate

Bowen Hills Skoda
08.2022 - 02.2023

Personal Nanny

Brooke Philpott
01.2022 - 10.2023

Store Manager

Dominos
03.2019 - 02.2023

Casual Team Member

Bazinga Entertainment Center
03.2016 - 05.2018

High School Diploma -

Harristown State High School

Certificate II - Health Support

TAFE

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Kelly McLean