Kelly Mellios
Melbourne
Summary
Highly experienced customer service and operations professional with 10 years’ tenure within TFE Hotels, delivering exceptional guest experiences across high-volume, full-service and boutique hotel environments. Recognised globally for excellence in guest services. Brings strong transferable skills in communication, problem-solving, administration, emergency response and independent decision-making.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Adina Apartment Hotel Flinders Street
01.2023 - Current
- Operate as the sole guest services team member in a boutique hotel environment.
- Manage guest relations, reservations, cash handling, reporting and emergency response.
- Resolve issues independently while maintaining brand standards
Quincy Hotel Melbourne
01.2020 - 01.2023
- Managed front desk and reservations in a premium, high-demand environment.
- Coordinated with multiple departments to ensure seamless guest experiences.
- Involved in pre opening of hotel and creating standard operating procedures.
Adina South Yarra | Vibe Carlton | Travelodge Southbank
01.2015 - 01.2020
- Enhanced guest experience by providing efficient service at high-volume properties.
- Ensured seamless operations by processing transactions swiftly and with precision.
- Boosted customer satisfaction through reliable and accurate transaction handling.
- Facilitated financial accuracy by managing high volumes of transactions consistently.
- Streamlined service delivery by maintaining efficiency in high-demand environments.
- Improved operational flow by handling transactions with exceptional speed and accuracy.
- Increased team productivity by optimizing service processes in busy property settings.
- Strengthened property reputation by consistently delivering meticulous and prompt service.
Education
High School Diploma -
Canterbury Girls Secondary
Melbourne, VIC12-2008
Skills
- Customer & Stakeholder Engagement
- Front-of-House & Operational Administration
- High-Volume Transaction Processing
- Problem-Solving & Conflict Resolution
- Time Management & Prioritisation
- Independent Decision-Making
- Emergency & Incident Response
- Reservation & Booking Systems
- Cash Handling & Financial Accuracy
- Team Collaboration & Cross-Functional Support
- Friendly, positive attitude
- Teamwork and collaboration
Certification
- Certificate II in Hospitality
- Responsible Service of Alcohol (RSA)
- First Aid Certification
Awards & Recognition
Global Winner “Best Guest Services” ( 2022)
Regional Winner “Best Guest Services”
Timeline
Adina Apartment Hotel Flinders Street
01.2023 - Current
Quincy Hotel Melbourne
01.2020 - 01.2023
Adina South Yarra | Vibe Carlton | Travelodge Southbank
01.2015 - 01.2020
High School Diploma -
Canterbury Girls Secondary