Summary
Overview
Work History
Education
Skills
Certification
References
Reference
Timeline
Generic

Kelly Nairn

Freeling,SA

Summary

Life Goal: To imitate the life of Christ by loving God and others deeply. Mark 12:31, 1 Peter 4:8

A servant leader with a proven track record at Impact Church, adept in operations management and emergency response. Excelled in recruiting, strategic planning, and pastoral care, enhancing team efficiency and customer satisfaction. Skilled in relationship building and staff management, significantly contributing to community support initiatives.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Clinical Pastoral Care Practitioner Student

Calvery Hospital
North Adelaide, SA
05.2025 - Current
  • Provided emotional support during difficult times for both the patient and family members. Demonstrated empathy toward clients while professionally providing services.
  • Supporting patients from diverse ethnicities, cultural backgrounds, and religious beliefs.
  • Developed individualised plans of care to meet patients' needs and preferences.
  • Maintained patient records, including progress notes, documented changes in the patient's condition, and reported any concerns to the physician or nurse. Report incident reports and administration records.
  • Collaborated with other healthcare professionals to ensure continuity of care for patients.

Pastoral Care Worker

Nuriootpa High School
Nuriootpa, SA
04.2025 - Current
  • Foster engagement with staff and students to enhance social, emotional, and spiritual well-being through supportive presence and continuity of care within the collaboration of the well-being team.
  • Respect diversity, spiritual and cultural values, and facilitate individuals in discovering purpose, meaning, and hope.
  • Engaging with students through breakfast club, at recess, and lunch, fun, interactive group activities, programs, and courses.
  • Promote links between the school and the local community networks, and contribute to extracurricular activities.

Manager of Impact Re-store and Emergency Relief

Impact Church
Nuriootpa, SA
01.2018 - 12.2023
  • Ensured compliance with industry standards and Impact Church policies.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Oversaw daily operations and established processes to ensure efficient workflow throughout the Re-Store and Emergency Relief.
  • Completed thorough opening and closing functions to maintain daily operational standards.
  • Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency (pricing, sorting donated items, jewellery, books, shop displays).
  • Integrated and supervised work for the dole to allow community members to continue receiving Centrelink payments, gain confidence, and develop skills for employment.
  • Recruited and trained new volunteers to meet job requirements.
  • I organized a weekly roster of 20 to 24 volunteers over six days and maintained up-to-date records of their attendance and vacation requests.
  • Facilitated team meetings to foster collaboration, and identify improvement areas to ensure best practices.
  • Coached, mentored, and trained team members to improve their job performance through regular team meetings and training sessions.
  • Resolved conflicts between volunteers, giving guidance on company policies and procedures.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crises.
  • Oversaw Impact re-store marketing to increase brand awareness and sales.
  • Supervised students on placement for Level 3 and 4 Community Service Certificate placement.
  • Collaborated with community providers on food security needs in the Barossa.
  • Providing emergency relief through Impact re-store Food Panty, emergency relief vouchers, and referrals to local services.
  • Provided a safe, caring environment for one-on-one emergency relief. Displaying core chaplaincy skills with understanding and support, showing unconditional positive regard, empathy, and sensitivity, to establish a good rapport.
  • Being fully present through physical attendance, the use of micro-communication skills, and being congruent, respectful, and non-judgmental encourages the person to talk openly about their issues while feeling valued and cared for.
  • Organizing Christmas hampers for church and community members.

Manager Salt Care

Salt Church
Gawler, SA
08.2012 - 01.2017
  • Overseeing the daily operations of emergency relief, op shop, and counselling clinic.
  • Established an interview process and guidelines for emergency relief.
  • Forming a procedures booklet for the daily activities of the Op Shop.
  • Organizing and supervising work for the dole in various roles, such as reception, cooking between 60 and 80 pre-made meals per week to be frozen, and working in the op shop.
  • Supervising work for the Dole project in the renovation of the Op-shop.
  • Leading morning prayer, devotions, and discussion enhances team building, and fosters a pleasant workplace culture.
  • Lead team meetings, delegate work to volunteers and set priorities and goals.
  • Networking with community organisations and Pastoral care workers in schools.
  • Initiating Salt Service Group No-Interest Loans (NIL) program for individuals and families with limited available income.
  • Assisted Samaritan's Purse with disaster relief during the 2015 Pinery fires, assisted with individual needs, and provided meals every fortnight for BlazeAid volunteers.
  • A Lutheran Support Group representative (LSG) provides pastoral care to LCC tenants through a positive connection with the local church.
  • Organizing and supervising the putting together of 100 Christmas hampers and toys, the delivery, and pick-up of hampers for local community members.
  • Providing a safe, caring environment for one-on-one emergency relief, with understanding and support, showing unconditional positive regard, empathy, and sensitivity to establish a good rapport.
  • Establishing boundaries and using verbal and non-verbal communication skills that develop a trusting, respectful relationship.
  • Being present for the person through active listening, holding space for the person to disclose their personal experiences, and giving reflective summaries of key points expressed to show validation.
  • Identifying and assessing individual needs, and referring the person to other services to provide coordinated support.
  • Maintaining confidentiality and keeping records of clients' notes secure.

Registered Nurse

Lyell McEwin Hospital
Elizabeth Vale, SA
01.2000 - 07.2003

Enrolled Nurse

Royal Adelaide Hospital
Adelaide, SA
12.1995 - 12.1999

Nurse Assistant

James Martain Village
Willaston, SA
05.1995 - 01.1996

Education

Diploma of Chaplaincy

Alphacrucis University College
Sydney, NSW
12-2024

Present People

Sports Chaplaincy Australia
Sydney, NSW
08-2022

Diploma of Christian Ministries

Influencers Leadership College
Paradise, SA
08-2011

Certificate IV in Christian Ministries

Influencers Leadership College
Paradise, SA
12-2009

Bachelor of Nursing

University of South Australia
Adelaide, SA
12-1999

Enrolled General Nurse

Royal Adelaide Hospital
Adelaide, SA
12-1995

Certificate IV in Community Services & Aged Care

TAFE SA
Para Institute, SA
11-1995

ACC Chaplaincy South Australia

Skills

  • Recruiting and interviewing
  • Work prioritization
  • Customer service
  • Coaching and mentoring
  • Relationship building
  • Staff management
  • Emergency Response and Pastoral Care
  • Expectation setting
  • Documentation and reporting
  • Strategic planning
  • Collaborative Partnership Building
  • Team leadership
  • Schedule coordination
  • Operations management

Certification

  • DHS working with children's check 27/02/2024
  • Provide first aid 2023 and basic life support 03/2024
  • National Police Certificate, 31 July 2024
  • ACC Safer Churches Volunteers Refresher Course, 11/19/2024
  • RRHAN-EC Masterclass Course at plink.sa.edu.au April 2025

References

Rachel Weston

Lead pastor

Impact Church, Barossa

Ph: 042-710-2226

E: rachelweston@iseechurch.com

Trevor N Auricht

Pastor

Former assistant pastor at Impact Church

E: auricht@adam.com.au

Dan Pisulak

Alphacrucis practical placement site supervisor (100 hrs)

Cornerstone Housing Community Engagement Pastor

Ph: 043-890-7644

E: dan.pisulak@cornerstonehousing.com.au

Reference

Mary Ong

Chaplaincy SA sector leader, aged care

Ph: 040-119-0014

E: ongmy007@gmail.com

Timeline

Clinical Pastoral Care Practitioner Student

Calvery Hospital
05.2025 - Current

Pastoral Care Worker

Nuriootpa High School
04.2025 - Current

Manager of Impact Re-store and Emergency Relief

Impact Church
01.2018 - 12.2023

Manager Salt Care

Salt Church
08.2012 - 01.2017

Registered Nurse

Lyell McEwin Hospital
01.2000 - 07.2003

Enrolled Nurse

Royal Adelaide Hospital
12.1995 - 12.1999

Nurse Assistant

James Martain Village
05.1995 - 01.1996

Diploma of Chaplaincy

Alphacrucis University College

Present People

Sports Chaplaincy Australia

Diploma of Christian Ministries

Influencers Leadership College

Certificate IV in Christian Ministries

Influencers Leadership College

Bachelor of Nursing

University of South Australia

Enrolled General Nurse

Royal Adelaide Hospital

Certificate IV in Community Services & Aged Care

TAFE SA

ACC Chaplaincy South Australia

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Kelly Nairn