KELLY NELSON
Melbourne
Summary
Dynamic professional with extensive experience at Neami National, excelling in client intake assessments and interdisciplinary collaboration. Proven leadership and organizational skills drive successful outcomes in high-pressure environments. Adept at managing complex cases and ensuring compliance with regulations, while fostering positive client relationships and achieving individual goals.
Overview
21
21
years of professional experience
Work History
Lived Experience Veteran - Intake and Wellbeing
Neami National
Fairfield
02.2022 - Current
- Conducted interviews with clients to gather necessary information for intake assessment.
- Ensured compliance with state regulations related to intake assessment processes.
- Received and processed incoming client referrals for intake assessment.
- Provided education about applicable laws, regulations, policies, procedures, and standards related to intake assessment processes.
- Conducted follow-up calls with clients after initial intake assessment was completed.
- Monitored client progress towards meeting goals established during intake assessment.
- Performed client intake assessment meetings to identify areas of concern related to their case.
- Participated in interdisciplinary teams to assess patient needs, plan for discharge planning services, evaluate progress towards goals established at admission and intake assessment process.
- Conducted intakes and provided comprehensive assessments to identify individual needs.
- Conducted intake assessments with new clients to determine eligibility for services.
- Provided referrals for additional mental health services when appropriate based on assessment findings during intake interviews.
Correctional Officer - Port Phillip Maximum Security Men's Prison
G4S
Melbourne
07.2021 - Current
- Maintaining order and ensuring rules are complied with.
- Supporting rehabilitation and counseling of inmates through casework activities.
- Supervising the activity of inmates and report on conduct.
- Searching inmates for illegal items or contraband.
- Inspecting and maintaining safety and integrity of prison facilities.
- Preventing disturbances, assault and breakouts by supervising activities and work assignments of prisoners.
- Supervising, managing and controlling prisoners lawfully, safely and securely.
- Escorting prisoners on external visits, such as to the hospital or court.
- Being aware of a prisoner's rights and dignity.
- Performing security checks and search procedures on prisoners, staff and visitors.
- Promoting anti-bullying and suicide prevention policies.
- Inspecting facilities to ensure they meet security and safety standards.
- Working with prisoners to help them prepare for release.
- Supervision of offenders.
- Case Management responsible for contributing to and monitoring / reporting on prisoner rehabilitation activities, encouraging prisoners to establish goals for themselves and to begin engaging in positive behavioral change.
- Conducting daily searches and musters.
- Locate and remove illegal and restricted substances whilst undertaking searches.
- Undertake all custody related administrative duties.
- Maintain confidentiality.
- Managing inductions and transfers of prisoners.
- Assisting and supervising visitations.
- Writing comprehensive reports all whilst continually upholding the safety and security of all persons both within the prison and the prison itself.
Immigration Detention Officer
serco
Broadmeadows
02.2022 - 02.2023
- Coordinated with medical staff to ensure detainees received necessary healthcare services.
- Managed intake and release processes, including documentation, fingerprinting, and photographing.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Coordinated with other law enforcement agencies regarding criminal investigations involving detainees.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Instructed inmates in various educational programs developed for rehabilitation purposes.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
Australian Army - Combat Admin Operator
Australian Army
Holsworthy
10.2004 - 03.2019
- Proven experience and training in high security areas, with expertise in Surveillance and gathering information
- Conducting theoretical tactical instructions and planning
- Planning, coordination and execution of live fire activities
- Deployment to Banda Aceh Tsunami disaster 2004 upon entry to Army with the 1st Health Support Battalion.
- Various weapons qualifications including the 9mm pistol / F89 Minimi and F88 Austeyr
- Negative Vetting Level 1 Secret security clearance held since 2004.
- Managing small teams ranging from 1-15 through tactical operation activities throughout Australia in adverse conditions and elements
- Combat first aid attendant throughout career
- Helicopter Underwater Escape qualified (Require for Blackhawk entry)
- Responsible for staff management, human resources, administration, shopfront reception, records management, security, event coordination, payroll and remuneration advice, travel coordination, facility management, accommodation and movements, compliance, workplace safety, training and management reporting.
- Accountable for the security and handling of classified documentation and sensitive information on a daily basis.
- Developed a range of skills that are directly transferable to any employer, including strategic planning, operations management, risk management, personnel administration, teamwork, leadership development, problem solving, interpersonal, communication, conflict resolution, organisational, customer service and management reporting skills.
- Liaised with foreign embassies regarding passport and visa issuing.
- Was an integral part of the Security Team involved with Operation Testament when the Pope visited Sydney in conjunction with Air Force.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Executed emergency response security to eliminate hazards and potential dangers.
- Engaged targets in low-light conditions by properly using night vision equipment.
- Implemented policies designed to improve morale among troops while maintaining discipline.
- Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
- Directed logistical training procedures to adhere to military regulations.
- Assisted in gathering intelligence and combat information to support troops on ground.
- Ensured that all personnel were properly equipped for operations in accordance with applicable regulations.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
- Coordinated planning and execution of operational fires to accomplish unit's mission.
- Monitored battlefield conditions using satellite imagery and other intelligence sources.
- Evaluated performance of personnel under my command, providing feedback as needed.
Education
Correctional Officer Course Graduate -
G4S Custodial Services
07.2021
Advanced Mental Strength Conditioning Program -
G4S
07.2021
Certificate 3 and 4 in Fitness -
FIA
05.2015
CERT 3 BUSINESS -
Australian Army
Sydney10.2013
Army Corporal Promotion Course -
Army
04.2012
Helicopter Underwater Escape Training -
Australian Army HUET centre
07.2006
Australian Army Recruit Training Course -
Australian Army
12.2004
Secondary Education -
Gleeson College
Adelaide12.2003
Skills
- Time management
- Leadership
- Multitasking
- Team collaboration
- Work under pressure
- Organizational skills
- Motivation
- Interpersonal communication
References
- SERGEANT ASHLEY FARRELL, supervisor from ARMY, 0410 154 599
- C/0 ANNE MAHON, COLLEAGUE, SENIOR UNIT LEADER ALEX NORTH UNIT from G4S, anne.mahon@au.g4s.com, Upon Request
Affiliations
- 2008 Operation Testament - Pope visit to Sydney - security detail in collaboration with RAAF and Ran
- ADM - Defence Service Medal
Timeline
Lived Experience Veteran - Intake and Wellbeing
Neami National
02.2022 - Current
Immigration Detention Officer
serco
02.2022 - 02.2023
Correctional Officer - Port Phillip Maximum Security Men's Prison
G4S
07.2021 - Current
Australian Army - Combat Admin Operator
Australian Army
10.2004 - 03.2019
Correctional Officer Course Graduate -
G4S Custodial Services
Advanced Mental Strength Conditioning Program -
G4S
Certificate 3 and 4 in Fitness -
FIA
CERT 3 BUSINESS -
Australian Army
Army Corporal Promotion Course -
Army
Helicopter Underwater Escape Training -
Australian Army HUET centre
Australian Army Recruit Training Course -
Australian Army
Secondary Education -
Gleeson College
Similar Profiles
Callan TannerCallan Tanner
Community and Rehabilitation and Support Worker at Neami NationalCommunity and Rehabilitation and Support Worker at Neami National
Aimee WhiteAimee White
Service Operations Manager at Neami NationalService Operations Manager at Neami National
Lorraine WhelanLorraine Whelan
Community Rehabilitation Support Worker at Neami NationalCommunity Rehabilitation Support Worker at Neami National
Stewart FitzStewart Fitz
Sales Representative at Remarkable Outdoor LivingSales Representative at Remarkable Outdoor Living
Sravanthi GaddamSravanthi Gaddam
Admin Support/Customer Service Officer at Acquire BPOAdmin Support/Customer Service Officer at Acquire BPO