KELLY NICHOLSON
Warragul,Australia
Summary
Dynamic Family Carer Lived Experience Peer Worker at Latrobe Regional Health, adept at interdisciplinary collaboration and recovery-oriented practice. Proven ability to maintain professionalism under pressure while providing emotional support and accurate documentation. Recognized for enhancing client engagement and ensuring comprehensive care through effective communication and compassionate service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Family Carer Lived Experience Peer Worker
Latrobe Regional Health
Traralgon, VIC
06.2025 - Current
- Demonstrating the capacity to work effectively in acute and crisis mental health environments, maintaining professionalism, emotional regulation, and recovery-oriented practice under pressure.
- Collaborating with consumer lived experience workers and multidisciplinary teams to ensure family carers' needs, preferences, and perspectives are meaningfully considered during the recovery-oriented discharge planning for a safe and supportive workplace.
- Liaising with relevant services to explore available supports, and gather information to inform and support families.
- Providing community mental health services with soft referrals, along with community mental health lived experience peer workers, to ensure continuity of care and reduce the risk of individuals disengaging or falling through service gaps.
- Providing informal peer support to colleagues during debriefing, and at times, experiencing work-related moments of increased challenges and vulnerability.
- Documentation in consumer files on EMR.
- Documentation of 'contacts' in CMI for the accurate allocation of budget funds.
- Updating Lived Experience boards for the purpose of tracking consumers statewide, and UR numbers after discharge.
Support Worker
Keen 2 Assist
06.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Helped clients manage and reach individual goals, supporting independent progression and social skills
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule
- Kept clients engaged in social networks and communities for personal health and growth
- Promoted community integration by providing extensive physical, emotional and social support
- Visited home environments to help clients develop comprehensive life, technical and job skills
- Assisted clients in identifying community resources and connecting with appropriate services
- Collaborated with other professionals to plan and coordinate care for clients
- Conducted home visits to assess clients' home environment and provide support
Administrative Assistant
Cardinia Beaconhills Golf Links
10.2019 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Assisted call-in customers with questions and orders
- Communicated with clients regarding account services, statements, and balances
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Provided primary customer support to internal and external customers
- Completed data entry to record call notes, suggestions and questions
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered advice and assistance to customers, paying attention to special needs or wants
- Developed customer service policies and procedures to meet and exceed industry service standards
- Exhibited high energy and professionalism when dealing with clients and staff
Customer Service Representative
Blockbuster Video
Pakenham, VIC
06.2018 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Assisted development and implementation of new administrative procedures
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
Meat Process Worker
Inghams Somerville AWTP
Somerville, VIC
01.2006 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Company Overview: Pakenham, VIC
Somerville, VIC
01.1999 - 01.2006
- Demonstrated adaptability by quickly adjusting to changes in work schedules or job assignments based on fluctuating production demands
- Contributed to a positive work environment by maintaining clear communication channels and promoting teamwork among colleagues
- Enhanced product quality through consistent compliance with hygiene and sanitation regulations
- Performed daily equipment checks, identifying potential issues and coordinating with maintenance staff for timely repairs
- Adhered to all safety regulations, resulting in a reduced number of workplace accidents and injuries
- Ensured timely completion of orders by prioritizing tasks efficiently and adhering to strict deadlines
- Participated in ongoing professional development opportunities to stay current on industry trends and advancements in meat processing technology
- Reduced waste levels by optimizing meat cutting processes and closely monitoring inventory usage
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat
- Used boning knife, skewers and twine to shape, lace, and tie roasts
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers
- Performed meat inspections and checked temperature environment to maximize food safety
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards
- Operated grinders, mincers and other equipment to process meat, poultry and fish
- Company Overview: Somerville, VIC
Education
High School Diploma -
Eumemmerring College
VIC11.1995
Skills
- Interdisciplinary collaboration
- Professional boundaries
- Effective communication
- Active listening
- Task prioritization
- Recovery-oriented practice
- Documentation accuracy
- Reliability and punctuality
- Emotional intelligence
- Patience and tact
- Professional boundaries
- Respectful and compassionate
Certification
- HLTAID009 - CPR, Hero HQ, 11/24/21
- NDIS Worker orientation module, 08/03/23
- WWCC
- Police Check
- NDIS Screening
References
- Kristin Webb, 0408 705 947
- Jason Roberts, 0476 243 549
Community Service
Team Member, Red Cross, Hallam, Victoria, 02/01/23, Gained experience in working with diverse groups of people while coordinating events with volunteers from different backgrounds, Developed organizational and time management skills while managing multiple volunteer projects simultaneously for the Red Cross, Demonstrated strong leadership abilities when leading a team of volunteers on various tasks
Affiliations
Red Cross Volunteer
Timeline
Family Carer Lived Experience Peer Worker
Latrobe Regional Health
06.2025 - Current
Support Worker
Keen 2 Assist
06.2022 - Current
Administrative Assistant
Cardinia Beaconhills Golf Links
10.2019 - 06.2022
Customer Service Representative
Blockbuster Video
06.2018 - 06.2020
Meat Process Worker
Inghams Somerville AWTP
01.2006 - 02.2016
01.1999 - 01.2006
High School Diploma -
Eumemmerring College