Kelly Nielsen-Rial
Uranquinty,Nsw
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Aged Care Cleaner
Emily Gardens
02.2022 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands
- Assisted clients with daily living & cleaning
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Reduced cross-contamination risks through adherence to strict sanitation guidelines in food preparation areas.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Bakery Supervisor
Narrandera Bakery
09.2012 - 10.2018
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Established proper procedures for waste management, sanitation, food handling and safety.
- Performed opening and closing duties for department.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
- Greeted customers, answered questions and provided great customer experiences.
- Maintained inventory control and ordered supplies on monthly basis.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Child Care Worker
Bright Horizons
02.2010 - 09.2012
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Taught children educational games to reinforce learning of alphabets and numbers.
- Prepared and served nutritious and healthy meals and snacks.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Developed age-appropriate activities and crafts to engage children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Utilized positive reinforcement techniques to encourage good behavior.
- Encouraged children to develop healthy social and emotional skills.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Assistant Manager
Australian Geographic
01.2004 - 09.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Narrandera High School
Narrandera, NSW11.1994
Certificate 3 - Certificate 3 Aged Care & Disability
TAFE
Wagga Wagga, NSWSkills
- Household Chores
- Time Management
- Companionship and Emotional Support
- COVID-19 Safety Policies
- Strong Ethics
- Respectful and Compassionate
- Dependable and Responsible
- Household Management
- Compassionate Communication
- PPE Usage
- Developing Client Trust
- Problem Identification
- Sanitizing Surfaces
- Attentive to People
- Housekeeping
Timeline
Aged Care Cleaner
Emily Gardens
02.2022 - Current
Bakery Supervisor
Narrandera Bakery
09.2012 - 10.2018
Child Care Worker
Bright Horizons
02.2010 - 09.2012
Assistant Manager
Australian Geographic
01.2004 - 09.2009
High School Diploma -
Narrandera High School
Certificate 3 - Certificate 3 Aged Care & Disability
TAFE
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