Kelly Mugisha Ndayisaba
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level team member position. Ready to help the team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Visitor Experience Assistant
Murray Art Museum Albury (MAMA)
10.2022 - 02.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
Customer Service
McDonald's
06.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Cafe Worker
Koffee
10.2021 - 12.2021
- Wiped, sanitized and maintained floors, facilities, and equipment to adhere to company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed a calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Promoted new products and price changes by creating and updating signage.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Customer Service Representative
Kmart
03.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted available products and services to customers during service, account management, and order calls.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Bachelor of Arts - Psychology
Victoria University
Melbourne, VIC01.2026
Graduate Diploma - Theology
Planetshakers College
Melbourne, VIC02.2023
Skills
- Photographic Assistant
- Spokesperson Experience
- Visitor Greeting
- Visitor Temperature Checks
- Account Invoicing
- Regulatory Compliance
- Customer Seating
- Sweeping and Mopping
- Restocking
- Sales Strategies
- Team Goals
- Job Assignments
Languages
Swahili
Professional Working
Timeline
Visitor Experience Assistant
Murray Art Museum Albury (MAMA)
10.2022 - 02.2023
Cafe Worker
Koffee
10.2021 - 12.2021
Customer Service
McDonald's
06.2021 - 06.2022
Customer Service Representative
Kmart
03.2020 - 04.2021
Bachelor of Arts - Psychology
Victoria University
Graduate Diploma - Theology
Planetshakers College
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