Kelly Oatway
Glen Iris,Australia
Summary
I am a highly experienced Care Professional and Social Worker. Passionate about helping people move past their current limitations, I excel in group settings and facilitator positions.
Professional recovery specialist well-versed in supporting clients through their recovery journeys. Known for fostering collaborative environment and achieving positive outcomes. Recognized for adaptability and reliability in dynamic settings. Expertise in motivational interviewing and relapse prevention.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Mental Health Recovery Practitioner
Richmind WA
06.2024 - Current
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective treatment plans.
- Improved efficiency within the practice by proactively identifying bottlenecks in workflow processes and implementing targeted improvements.
- Coordinated referrals to hospital services or specialists for additional support.
- Met with patients to discuss concerns, review histories and perform examinations.
- Managed complex caseloads while ensuring the highest level of care for each patient under my supervision.
- Reduced hospital readmission rates by providing thorough patient education and follow-up support.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
- Delivered expert consultation and referrals for appropriate and effective treatment plans.
- Conducted comprehensive assessments to identify clients'' strengths, challenges, and areas for growth in their recovery journey.
- Reduced hospital readmission rates by providing thorough discharge planning and follow-up support for patients transitioning back into the community.
- Advocated on behalf of clients within the healthcare system, ensuring access to necessary resources and services for successful reintegration into society.
- Contributed to program development initiatives aimed at enhancing service offerings and continuously improving patient outcomes.
- Monitored patient progress closely, adjusting treatment approaches as needed to ensure optimal outcomes.
- Implemented motivational interviewing techniques to help clients recognize their own goals and take ownership of their recovery process.
- Enhanced patient satisfaction by providing compassionate care and establishing strong rapport with clients and their families.
- Maintained detailed case documentation, enabling efficient communication among team members and accurate tracking of progress over time.
- Collaborated with multidisciplinary teams to develop comprehensive recovery plans tailored to each client''s unique needs.
- Facilitated group therapy sessions, promoting peer support and helping clients build valuable coping skills.
- Developed crisis intervention strategies to address potential relapses or setbacks in a timely manner.
- Improved patient recovery rates by implementing evidence-based therapeutic techniques and individualized care plans.
- Coordinated with local community organizations to connect patients with beneficial programs and services that complemented clinical interventions.
- Organized educational workshops for clients and families, covering topics such as stress management, relapse prevention, and communication skills.
- Assisted clients in regaining independence through goal-setting, problem-solving, and skill-building exercises.
- Educated family members about the recovery process, empowering them to provide effective support at home.
- Promoted self-care practices among patients while emphasizing the importance of maintaining a balanced lifestyle for sustained wellbeing.
- Maintained a safe and welcoming environment within the treatment facility, fostering trust and open dialogue among all participants.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Signposted additional support services, including housing, employment and childcare assistance.
- Tracked client participation in treatment services to identify attendance issues.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Developed and implemented treatment plans and modified according to presentation.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Disability Carer
Family based
01.2008 - Current
- Company Overview: Since the birth of my son, I have been working as his disability carer, as recognised by the Australian Government. My son has complex needs and requires continuous assistance and care.
- Daily care: Assist with all ADL’s; preparation for school through providing the school with resources
- Specialist co-ordination: Provide diary management for ongoing appointments with MDT
- Government advocacy: NDIS plan management and advocacy
- Responsibilities:
Acting Senior Recovery Worker
Richmond Wellbeing
02.2024 - 05.2024
- Company Overview: Richmond Wellbeing is a mental health service provider, Bunbury Step Up Step Down is a short-term residential mental health recovery support service that provides 24/7 support to adults outside of acute care.
- Senior Recovery Worker: Developed and maintained Consumer Recovery plans, including family involvement with consent; handled incidents as per policies; participated in recovery-oriented group programs, re-writing the facilitator’s guides for group programs; supervised Support Workers and completed all documentation; developed person-centred recovery plans and therapeutic relationships with consumers and their support systems; provided 1:1 counselling, reviewed plans and assisted with goal implementation; and completed and reviewed crisis and safeguard plans.
- Facilitated group therapy sessions, promoting peer support and helping clients build valuable coping skills.
- Promoted self-care practices among patients while emphasizing the importance of maintaining a balanced lifestyle for sustained wellbeing.
- Maintained detailed case documentation, enabling efficient communication among team members and accurate tracking of progress over time.
- Developed crisis intervention strategies to address potential relapses or setbacks in a timely manner.
- Assisted clients in regaining independence through goal-setting, problem-solving, and skill-building exercises.
- Reduced hospital readmission rates by providing thorough discharge planning and follow-up support for patients transitioning back into the community.
- Advocated on behalf of clients within the healthcare system, ensuring access to necessary resources and services for successful reintegration into society.
- Conducted comprehensive assessments to identify clients'' strengths, challenges, and areas for growth in their recovery journey.
- Coordinated with local community organizations to connect patients with beneficial programs and services that complemented clinical interventions.
- Maintained client records to document assessment, treatment plans and progress.
Recovery Worker
Richmond Wellbeing
10.2023 - 02.2024
- Company Overview: Richmond Wellbeing is a mental health service provider, The Bunbury Step Up Step Down is a short-term residential recovery based mental health support service that provides 24/7 support to adults outside of acute care.
- Recovery Worker: Promoted and encouraged understanding of personal recovery and person-centred practices; performed case management; kept documentation; maintained best practices for recovery; provided holistic services according to the six Mental Health Outcome Areas; assisted Recovery Support Workers with implementing actions towards goals identified on the consumer’s recovery plan; attended appropriate clinical, administrative, and interagency meetings as required; supported planning and implementation of recovery-based support groups; supported consumer participation in developing and facilitating groups aiming towards co-production and consumer-led groups; facilitated groups as required based on experience, knowledge, and ability
- Advocated on behalf of clients within the healthcare system, ensuring access to necessary resources and services for successful reintegration into society.
- Contributed to program development initiatives aimed at enhancing service offerings and continuously improving patient outcomes.
- Reduced hospital readmission rates by providing thorough discharge planning and follow-up support for patients transitioning back into the community.
- Conducted comprehensive assessments to identify clients'' strengths, challenges, and areas for growth in their recovery journey.
Recovery Support Worker
Richmond Wellbeing
11.2022 - 10.2023
- Company Overview: Richmond Wellbeing is a mental health service provider, offering supported accommodation, training, education, and other services. The Bunbury Mental Health Step Up Step Down is a short-term residential mental health recovery support service that provides 24/7 support to adults outside of acute care.
- Recovery Support Worker: Assisted in 10-bed unit where individuals are supported and guided in programs on a 4-week cycle; co-facilitated group programs covering DBT for coping and setting boundaries; ran mindfulness group program; provided one-on-one support including hourly welfare checks for suicidal patients; worked alongside clinical staff such as nurses, psychologists, and doctors, assisting them in implementing therapies
- Responsibilities:
- Maintained detailed case notes and documentation, ensuring accurate records for each client''s history and progress within the program.
Care Worker
Bethanie Elanora Aged Care Home
12.2021 - 11.2022
- Company Overview: Bethanie Elanora is a Residential Aged Care facility located in Bunbury, offering 81 beds of mixed care.
- Caring: Provided personal care assistance for ADL’s, cleaning, manual handling and support
- Staff collaboration: Assisted and liaised with medical and allied health staff, family members and other carers to deliver on care plan; participated in handover meetings; completed care plans and charts
- Workplace Standards: Ensured safety by adhering to all Codes of conduct
- Responsibilities:
Printer
Mytec Printing
01.2004 - 01.2005
Multi-skilled Carer
Brightwater Aged Care
01.1999 - 01.2004
Education
Bachelor of Social Work -
ECU
12.2022
Certificate IV - Human Services (Aged Care)
North Metropolitan TAFE
01.1999
Certificate III - Human Services
North Metropolitan TAFE
01.1998
Skills
- Outstanding interpersonal skills - proven ability to communicate effectively with clients and colleagues at all levels while delivering high-quality care and service
- Excellent time management – proficient in managing multiple responsibilities in a busy environment, ensuring urgent tasks are prioritised and completed appropriately
- Highly Autonomous – able to work with little or no supervision, with and without direction
- Extensive Knowledge of OHS – adept in applying best practice solutions in the safest way
- Microsoft: Word – Intermediate, PowerPoint – Basic, Outlook – Intermediate
- ICare patient database – Intermediate
- Adobe Acrobat – Intermediate
- Coordinating referrals
- Mental health awareness
- Self-care techniques
- Boundaries establishment
- Family engagement
- Recovery planning
- Routine maintenance
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
Certification
- National Police Clearance Application No 3694556, Issued May 2022
- NDIS Worker Screening ID 59594027, Expires Dec 2026
- First Aid Certificate (HLTAID011), Issued Oct 2022
- Driver’s License: C-Class Auto, Expires Nov 2025
- WA WWCC No 3410688, Expires Mar 2026
Timeline
Mental Health Recovery Practitioner
Richmind WA
06.2024 - Current
Acting Senior Recovery Worker
Richmond Wellbeing
02.2024 - 05.2024
Recovery Worker
Richmond Wellbeing
10.2023 - 02.2024
Recovery Support Worker
Richmond Wellbeing
11.2022 - 10.2023
Care Worker
Bethanie Elanora Aged Care Home
12.2021 - 11.2022
Disability Carer
Family based
01.2008 - Current
Printer
Mytec Printing
01.2004 - 01.2005
Multi-skilled Carer
Brightwater Aged Care
01.1999 - 01.2004
Certificate IV - Human Services (Aged Care)
North Metropolitan TAFE
Certificate III - Human Services
North Metropolitan TAFE
Bachelor of Social Work -
ECU
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