Kelly Parker
Dixons Creek,VIC
Summary
Experienced with venue operations, event planning, and staff management. Utilizes strong organizational and communication skills to ensure seamless event execution. Track record of enhancing guest satisfaction and operational efficiency through proactive problem-solving and team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Venue Manager
Bridge Builders LTD
05.2024 - Current
- Oversaw venue operations, ensuring compliance with safety regulations and service standards.
- Managed event logistics, coordinating with vendors and staff to deliver seamless experiences.
- Developed and implemented operational procedures to enhance event efficiency and guest satisfaction.
- Trained and mentored team members on best practices in customer service and event management.
- Collaborated with marketing teams to promote venue offerings and drive attendance at events.
- Negotiated contracts with suppliers to optimize costs while maintaining quality service delivery.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
- Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
Cafe Manager & Owner
Code 9 Cafe
11.2020 - 02.2024
- Supervised daily operations to ensure efficient workflow and high standards in customer service.
- Trained and mentored staff, creating a friendly team environment and enhancing service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed schedules that improved labor efficiency while maintaining quality service standards.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Established relationships with suppliers to negotiate favorable terms and enhance product quality.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Kept cafe in full compliance with health code standards.
Senior Wait Staff Member
RACV Healesville Country Club
09.2009 - 06.2020
- Assisted in daily operations, ensuring efficient service delivery and guest satisfaction.
- Maintained cleanliness and organization of dining areas to enhance customer experience.
- Learned menu items and daily specials to provide knowledgeable recommendations to guests.
- Collaborated with kitchen staff to ensure timely food preparation and service coordination.
- Adapted quickly to changing environments during peak hours to maintain service quality.
- Utilized POS systems for accurate order processing and payments, ensuring seamless transactions.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Education
High School Diploma -
Healesville High School
Healesville11-2009
Skills
- Event planning and management
- Relationship building
- Facility oversight
- Task prioritization
- Staff management
Certification
Current Food Handling supervisor
Responsible Service of Alcohol
Working with Children's check (Volunteer)
Languages
English
Timeline
Venue Manager
Bridge Builders LTD
05.2024 - Current
Cafe Manager & Owner
Code 9 Cafe
11.2020 - 02.2024
Senior Wait Staff Member
RACV Healesville Country Club
09.2009 - 06.2020
High School Diploma -
Healesville High School