Kelly Payne
Normanhurst,NSW
Summary
Dependable, results-driven Food & Beverage Manager and multiskilled hospitality professional who has delivered a dedicated service to a leading Sydney entertainment and convention centre. A personable and influential team leader with a positive mindset and first-class communication and negotiation talents. Exceptional record for implementing on-site training programs that generate great results in staff performance and patron satisfaction. Keen to explore senior management opportunities within the food & Beverage.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bar Manager
The Concourse - Century Venues
10.2018 - Current
- Increased customer satisfaction through consistently providing high-quality service and maintaining a clean, welcoming environment.
- Provide quality service in a limited time to a high volume of customers
- Troubleshoot any issues with POS, internet, fridges,and coolrooms
- Stock control - making sure stock is rotated, stocktake, ordering
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for going "above and beyond".
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Oversaw maintenance tasks for bar area, ensuring a clean and safe environment for patrons at all times.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed event coordination for larger parties and gatherings.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
House Cleaner
Self Employed
04.2008 - 10.2017
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Exceeded client expectations to garner future services.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Polished fixtures to achieve professional shine and appearance.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs
Education
High School Diploma -
Broken Hill High School
Broken Hill, NSW12.1992
No Degree - Medical & Legal Secretary
Muirden Business College
Adelaide, SA12.1993
Skills
- Responsible Alcohol Service
- Inventory Management
- Staff Training
- Event Coordination
- Customer Relations
- Bar Management
- Issue Resolution
- Service-Oriented Mindset
- Multitasking Abilities
- Decision Making
- Organizational Skills
- Event Planning
- Customer Service
- Employee Supervision
- Money Handling
- Front of House Management
Certification
RSA
Additional Information
References available on request
Timeline
Bar Manager
The Concourse - Century Venues
10.2018 - Current
House Cleaner
Self Employed
04.2008 - 10.2017
High School Diploma -
Broken Hill High School
No Degree - Medical & Legal Secretary
Muirden Business College
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