Kelly Pearn
Geraldton,WA
Summary
Results-driven Store Manager with a strong focus on inventory management and employee training. Proven ability to resolve customer inquiries efficiently and enhance customer satisfaction. Dynamic Store Manager with over 10 years of experience in retail operations. Expert in employee training, conflict resolution, and sales reporting. Dedicated to fostering a positive work environment and driving sales growth through effective team collaboration.
Overview
10
10
years of professional experience
Work History
Store Manager
Australian Red Cross
Geraldton, WA
09.2015 - Current
- Managed daily store operations and ensured smooth workflow.
- Trained new employees on store policies and customer service standards.
- Assisted in inventory management and stock replenishment processes.
- Provided exceptional customer service and resolved customer inquiries promptly.
- Organized store displays to enhance product visibility and appeal.
- Collaborated with team members to maintain a clean and safe environment.
- Supported sales initiatives by promoting current promotions and offers.
- Monitored cash handling procedures and maintained accurate financial records.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Completion of Year 10 - High School
Nagle Catholic College
Geraldton, WA12-1996
Skills
- Inventory management
- Cash handling
- Visual merchandising
- Employee training
- Sales reporting
- Customer relationship management
- Conflict resolution
- Time management
- Staff scheduling
- Leadership skills
- Multitasking and organization
- Store opening and closing procedures
- POS systems
- Supply ordering
- Staff supervision
- Friendly and positive
- Revenue generation
- Recruiting and hiring
Affiliations
- I love exploring nature, whether it's at the beach or in a park.
- I enjoy spending time with my family and travelling
Timeline
Store Manager
Australian Red Cross
09.2015 - Current
Completion of Year 10 - High School
Nagle Catholic College
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