Kelly Pernes

Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

• Communicated consistently with team members to foster positive and collaborative environment, ensuring achievement of shared goals.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction, both over phone and in-person.
• Thrive in high-pressure environments and adept at multitasking.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved conflicts among team members diplomatically, promoting harmonious work atmosphere conducive to collaboration.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Oversaw maintenance activities within premises, coordinating with contractors when necessary for timely repairs and upkeep tasks completion.
• Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Increased sales performance through effective upselling techniques and staff training initiatives.
• Streamlined inventory management, reducing waste and optimising stock levels for daily operations.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
• Enhanced work efficiency by pinpointing bottlenecks during shifts.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Overlooked over 500 customer orders per day ensuring order accuracy, product quality, and speed of service.
• Completed store opening and closing procedures and balanced tills.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Completed cash and credit card transactions accurately using POS software.

• Conducted research to assess impact Court Link had on participants.
• Rapidly acquired competency in utilising Court Link case management system and InfoXchange to facilitate data collection.
• Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
• Collaborated with industry professionals to verify and maintain information accuracy.
• Collaborated with other researcher to develop successful research strategies.
• Maintained open lines of communication with project leads and team member for effective collaboration on common goals.
• Strictly adhered to project timeline for time optimisation.
• Attended and observed 1 court session.
• Reviewed documents and data to identify trends and patterns.
• Identified and proposed potential methods for program evaluation, drawing insights from compiled data.
• Performed qualitative, and quantitative data analysis.
• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
• Presented final research findings to key industry professionals via PowerPoint presentation.