KELLY PERROW
Byford,WA
Summary
Detail-oriented Executive Assistant with over 20 years of experience in fast-paced environments. Skilled in training staff, managing schedules, and enhancing client relationships. Proven ability to identify needs, deliver solutions, and meet satisfaction goals. Committed to administrative excellence with a focus on quality and attention to detail.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Processor
Formally Insignia Financial now SS&C
Remote, NSW
02.2022 - 07.2026
- Managed account balances and processed withdrawals and switches while maintaining accurate records.
- Processing withdrawals, Switches, Contributions, Power of Attorneys etc.
- Assisted members with Superannuation, Pension, and Investment portfolio accounts, ensuring their financial needs were met.
- Adhered to product legislation and compliance requirements.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Delivered respectful and friendly support to team members and clients, fostering a positive work environment.
- Developed and maintained courteous and effective working relationships.
- Assisting with financial hardship
Administrator
Tech1 Electrical Repairs
Warilla, NSW
09.2019 - 02.2022
- Supported employees in daily tasks and complex issues by utilizing motivational and analytical strategies.
- Established positive working relationships with colleagues, managers and customers through regular communication and effective anticipation of needs.
- Screened and transferred incoming calls, recorded messages, and transmitted information and documents to internal personnel.
- Successfully juggled multiple projects simultaneously to aid executive leaders.
- Compared shipping orders and invoices against content received to verify accuracy.
- Collaborated with customers to identify needs and deliver tailored customer service.
- Developed and implemented office structures and processes to enhance teamwork and performance.
- Explained technical concepts to diverse product users while maintaining a pleasant disposition.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Accepted packages upon delivery, ensuring proper documentation and verification., verified products and checked delivery totals to keep system records current and accurate.
- Used Tech 1 software to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
- Created warranty jobs for retailers, including Harvey Norman and JB Hi-Fi, to ensure accurate processing.
Deputy Store Manager
Aldi
Illawarra, New South Wales
07.2011 - 09.2019
- Oversaw inventory activities, monitoring materials and coordinating ordering and stocking processes to ensure availability
- Created and managed purchase orders to facilitate procurement and inventory replenishment.
- Processed cash and credit payments accurately, ensuring efficient transaction flow and customer satisfaction
- Executed placement of special merchandise orders to meet specific customer requests.
- Responded to customer inquiries regarding product availability and shipment timelines to enhance service quality.
- Directed unresolved customer complaints to appropriate departments for thorough investigation and resolution.
- Facilitated special merchandise orders based on individual customer requests to enhance customer satisfaction..
- Recorded daily receiving and dispatch orders meticulously to maintain accurate inventory records.
- Addressed all customer inquiries with thoroughness and professionalism to ensure clarity and satisfaction.
- Welcomed customers promptly, evaluated their needs, and offered personalized assistance to improve their shopping experience.
- Referred unresolved grievances to designated departments for further investigation
- Processed accounts receivable and accounts payable
- Systematically organized all new hire and temporary paperwork to streamline onboarding processes.
Store Manager
Homeart
Illawarra
01.2005 - 06.2010
- Conducted quarterly store inventories to ensure accurate stock levels
- Developed weekly budgets and targets for store operations and staff performance.
- Created weekly store rosters to ensure adequate staffing levels.
- Executed store merchandising strategies
- Increased profits through targeted sales training and identifying profit loss areas
- Designated employees specific duties based on store needs
- Instructed staff on appropriately handling difficult and complicated sales
- Monitored security and handled incidents in a calm and professional manner
Education
High School Diploma -
Albion Park High School
Albion ParkSkills
- Invoice processing
- Customer service
- Processing members requests
- Documentation and control
- Logistics management
- Administration
- Attention to detail
- Detail-oriented
- Time management
- Works well under pressure
- Positive and friendly
- Excellent work ethic
- Liaising with manufacturers
- Appointment setting
Certification
Cert 3 In Retail
Timeline
Processor
Formally Insignia Financial now SS&C
02.2022 - 07.2026
Administrator
Tech1 Electrical Repairs
09.2019 - 02.2022
Deputy Store Manager
Aldi
07.2011 - 09.2019
Store Manager
Homeart
01.2005 - 06.2010
High School Diploma -
Albion Park High School