Kelly Randell
Brisbane,Queensland
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.
Dependable Team Leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Team Leader
DaVange Care
BURPENGARY, QLD
12.2022 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
- Facilitated communication between cross-functional teams within the organization.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality and conformance.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized client meetings to provide project updates.
- Audited company's legal documents to verify compliant policies and procedures.
House Senior
Choices and Rights
BURPENGARY, QLD
08.2022 - 12.2022
- Performed administrative tasks such as scheduling appointments, updating databases, creating documents, and preparing reports.
- Maintained accurate records and documented client data in company databases.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Made referrals to utilize community resources for resident's needs.
- Developed appropriate treatment plans focusing on each individual's needs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Guided clients through transition to independent living within community.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Held care conferences with residents and families to review resident health and condition.
Team Leader
Ablecare
BURPENGARY, QLD
10.2017 - 07.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
- Facilitated communication between cross-functional teams within the organization.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality and conformance.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Audited company's legal documents to verify compliant policies and procedures.
Education
Some College (No Degree) - Individual Support
Royal Collage of Health Care
QLD09-2016
Pine Rivers High School
Strathpine, QLD12-1999
Skills
- Feedback Delivery
- Influencing skills
- Quality Improvement
- Client Service
- Work Planning
- Team Supervision
- Documentation And Reporting
- Coaching
- Mentoring
- Complaint resolution
- Shift Scheduling
- Meeting facilitation
- Team Check-Ins
- Complex Problem-Solving
- Service Level Agreements
- Goal Setting
- Problem-Solving
- Performance Improvement
- Onboarding and Orientation
- Teamwork and Collaboration
- Giving Constructive Feedback
- Safety
- Team motivation
- Client Support
- Performance Evaluations
- Leading Team Meetings
- Overseeing Daily Activities
- Work Planning and Prioritization
- Safety processes and procedures
- Issue Resolution
- Evaluating Employee Work
- Staff Training
- Leadership
- Adaptability and Flexibility
- Time management abilities
- Decision-Making
- Reliability
- Multitasking
- Professional Demeanor
- Written Communication
- Team Collaboration
- Team building
- Active Listening
- Relationship Building
- Effective Communication
Timeline
Team Leader
DaVange Care
12.2022 - Current
House Senior
Choices and Rights
08.2022 - 12.2022
Team Leader
Ablecare
10.2017 - 07.2022
Some College (No Degree) - Individual Support
Royal Collage of Health Care
Pine Rivers High School
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