Kelly Randell

• Investigated customer complaints in a timely manner, resolving issues efficiently.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
• Complied with company policies, objectives and communication goals.
• Delegated tasks appropriately amongst team members according to individual skillsets.
• Monitored inventory levels to ensure product availability for customers.
• Coordinated with other department supervisors to ensure smooth workflow and project alignment.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Analyzed business performance data and forecasted business results for upper management.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Ensured compliance with local licensing laws and regulations relating to serving alcohol.
• Responded to customer questions regarding products, prices and availability.
• Acted as a liaison between upper management and staff, facilitating open communication.
• Prepared and presented reports on team performance, challenges, and achievements to senior management.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Supervised cash handling procedures, ensuring that all transactions were processed accurately.
• Assisted with recruitment processes when necessary, interviewing potential candidates.
• Liaised with other departments to ensure seamless operations across the organization.
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
• Identified opportunities for process improvements, leading to cost reductions and increased productivity.
• Implemented new operational procedures, increasing efficiency.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Negotiated with vendors and suppliers to secure advantageous terms and pricing.

• Restocked bar with necessary supplies, including liquor, beer, wine, and mixers.
• Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
• Recorded sales data into point-of-sale system accurately and efficiently.
• Greeted guests with friendliness and professionalism.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Stocked displays with new and transferred merchandise.
• Checked identification of customers to verify age requirements for the purchase of alcohol.
• Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
• Used POS system to ring up customers and open and close tabs.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Stocked customer service stations with paper products or beverage preparation items.
• Asked customers about meals to assess satisfaction and collect vital feedback.
• Kept storage areas organized and clean, adhering to establishment's standards.
• Provided efficient support to bartenders, ensuring smooth operation during peak hours.
• Performed minor maintenance tasks to keep bar equipment in good working order.
• Adhered to safety policies regarding serving alcohol responsibly by monitoring guest consumption levels.
• Built excellent relationships with guests to achieve repeat business.
• De-escalated conflicts between intoxicated guests with tact and diplomacy.
• Provided feedback to management on inventory levels and supply quality.
• Maintained detailed inventory of bar supplies and stocked work areas.
• Assisted managers in training new staff members on bar operations procedures.
• Operated cash registers and handled money transactions accurately.

• Created training materials and conducted group trainings on new processes or procedures.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Ensured compliance with all safety regulations in the workplace.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Monitored daily workflow to ensure adherence to established policies and procedures.
• Maintained a positive work environment that promoted collaboration between team members.
• Developed strategies for problem solving and conflict resolution among team members.
• Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
• Established clear expectations for employees, providing guidance when needed.
• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Oversaw training and development programs to enhance team skills and knowledge.
• Collaborated with other departments to streamline processes and improve interdepartmental cooperation.

• Assisted clients with meeting individual support plan goals, daily living skills, vocational training, and medication management.
• Supported a number of participants while monitoring and evaluating the effectiveness of care plans and providing modifications when necessary to achieve desired results.
• Ensured a clean and orderly environment to promote client satisfaction and safety.
• Improved patient outlook and daily living through compassionate care.
• Observed patients for changes in physical, emotional, mental, or behavioral condition and injuries.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Assisted with meal planning to meet nutritional plans and needs.
• Monitored vital signs and medication use, documenting variances and concerning responses.
• Laundered clothing and bedding to prevent infection.
• Aided with mobility and independence for disabled individuals, and continually monitored safety.
• Worked closely with clinical staff to support therapeutic and behavioral plans.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Supported bathing, dressing, and personal care needs.
• Followed safe lifting and transferring techniques to transport residents.

Assisted clients to shop for groceries, attend doctor appointments, and to run errands.

• Monitored and supported other residents, providing patient care.

• Maintained clean, orderly, and hazard-free work areas to enhance efficiency.
  Assigned daily tasks to team members to maximize group productivity.
• Elevated to a leadership role due to a robust work ethic and exceptional customer service delivery.
  Inspired and enabled team members to enhance customer satisfaction and loyalty, contributing to retention and expansion.
• Cultivated positive employee relations through effective communication, training, and developmental coaching. Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• Transition of participants from Child Safety into disability SiLs.
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