Kelly Reed
Summary
With a personal motto of 'be the reason someone feels welcomed, seen, heard, valued and supported', this knowledgeable all-rounder has a desire to improve and engage services for diverse, disadvantaged, and all members of the community.
Equipped with strong problem-solving abilities, willingness to learn, excellent communication skills and ability to adapt to new environments, I am eager to contribute to team success, continuous learning and achieve organisational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Mental Health Administration Officer
Life Answers Pty Ltd
12.2018 - Current
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Identified needs of customers promptly and efficiently in a Mental Health environment.
- Manage CRM systems, maintain a high level of confidentiality, and process and assess confidential customer metrics.
- Implemented new technologies, training programs and procedures to enhance workplace productivity levels.
Freelance Producer, Media and Comms Specialist
Producer Girl Media
01.2012 - Current
- Oversee Pre, Principal and post-production processes, including video editing and sound mixing, from initiating an concept to a polished final product.
- Present production ideas and determined creative scenarios for production and delivery.
- Managing effectively a team environment with people of different background and technical disciplines.
- Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
- Creating a supportive team environment to encourage individual’s creativity and to facilitate change.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Casual Candlelight Concert Event Specialist
Fever
02.2023 - 04.2025
- Onsite execution of events, setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Analyzed post-event feedback, implementing improvements based on insights gained for future success rates of the events organized.
- Negotiated and worked with venues and vendors to carry out event objectives.
- Trained and supervised event staff to complete tasks on time.
Casual Expo and Events Manager
Schoolyard Productions
03.2022 - 09.2024
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Trained and supervised event staff to complete tasks on time.
Aged/Independent Living Project Officer
Clayton Church Homes
01.2023 - 09.2023
- Collected, arranged, and input information into database system with handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in implementing workshops and presentations related to helping aged clients to gain IT knowledge.
- Assisted residents with daily living tasks, promoting independence and dignity.
- Engaged patients in meaningful conversation, socialization, and activity while promoting independence and dignity.
Housing Services Adviser
Housing Choices Pty Ltd
03.2022 - 10.2022
- Connecting at-risk individuals with appropriate resources including housing assistance, financial aid, or mental health services.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Volunteered to help with special projects of varying degrees of complexity.
Site and Volunteer Manager and Trainer
Faithworks Ltd
04.2018 - 11.2019
- Managing daily aspects of a community services organisation, including counselling, op shop, food services, co-ordinating outreaches, weekly food assist programs, training volunteers and work placements people.
- Monitored, coached, and supervised team of 20+ work for the dole, volunteer and paid employees in 2018-19.
- Provided crisis intervention services to address immediate challenges faced by at-risk individuals, including homelessness, financial insecurity, substance abuse, and mental health issues.
Media Specialist
City Dub
08.2016 - 01.2018
- Developed multimedia assets including videos, graphics, and articles for maximum engagement.
- Negotiated and complete contracts with vendors.
- Producing and reproducing media into different medium and with different codex's.
Project Officer
Housing Strategy and Reimagine
12.2013 - 01.2016
- Analyse policy and program initiatives and contribute to relevant strategies.
- Undertake research, policy development and project management.
- Identify key policy and program issues and trends relevant to the strategic directions of the organisation.
- Design and implement improved strategies, policies and service models improve clients experience and outcomes
- Produce high quality communication including ministerial documents, project plans and reports.
- Develop strategic networks to increase team/program effectiveness and achieve departmental goals.
- Graphic and web design, Intranet programming and communication production.
- Utilised my knowledge with limited resources to produce video and multimedia presentations including video conferencing, Video blogging, intranet communication and design.
- Supported and contributed to the development and implementation of the Housing SA Re-Imagine Blueprint including working with the wider DCSI to identify opportunities for service integration initiatives to enhance outcomes for clients.
Housing Manager/Homelessness Case Manager
Aboriginal Housing Authority and Housing SA
09.2003 - 01.2016
- Provide quality customer service, internal and external to the office, assessing individual social, emotional, medical, financial and cultural needs of clients.
- Tenancy management of social rental housing properties managing relationships, tenants, debt, property condition, benefit fraud and disruptive incident investigations.
- Identified needs of customers promptly and efficiently in a Mental Health environment.
- Manage CRM systems, maintain a high level of confidentiality, and process and assess confidential customer material.
- Implemented new technologies, training programs and procedures to enhance workplace productivity levels.
- Providing case management and conferences support and clear communication to clients whilst meeting departmental protocols.
- Preparing responses to Ministerial correspondence, appeals and court related hearings.
- Maintaining objective, accurate and relevant records.
- Facilitating case conferences in collaboration with support providers.
- Identifying and responding to the cultural and specific needs of Aboriginal clients, exercising an understanding of the social and housing issues, and inequalities experienced by Aboriginal people in housing crisis.
- Contributing to a team to successfully achieve the regional goals and objectives.
- Participate and contribute to community development initiatives within the community.
Personal Disability Carer
Murray Bridge
01.2000 - 01.2014
- Managed, organised and co-ordinated appointments
- Offered personal care and support
- Build respectful relationships with supporting agencies
- Identify client needs and created a management a plan to meet these needs
Administration Officer/Assistant Project Officer
SA Housing Trust and Aboriginal Housing Authority
01.2001 - 01.2007
- Providing reception, front counter and administration support services.
- Providing effective customer services in interviewing and assessing customers for tenancies, Housing Need, debt recovery and allocations.
- Implementing, developing and training new staff in computer systems, policy and procedure.
- Advocating and assisting with policy/systems administration
- Developed strong working relationships with colleagues, contributing to a positive work environment.
Education
Graduate Certificate - Social Sciences (Specialising in Housing Management and policy)
Swinburne University
Melbourne, VICCertificate - ACC Safer Churches Essentials
Australian Christian Churches
02-2025
Certificate - Responding To Risks of Harm, Abuse And Neglect
DHS
Adelaide 01-2025
Graduate Certificate - KYLO Counselling And Psychological Training
Life Academy
05-2023
Certificate - 'People Helping People'Wellbeing Officer Training
Life Academy
USA04-2021
Diploma - Screen And Media
MAPS
Adelaide01-2017
Certificate IV - Project Management
College of Learning
12-2015
Certificate IV - Pastoral Care
Tabor College
Adelaide 01-2015
Certificate IV - Community Services
College of Learning
Adelaide Certificate IV - Government
College of Learning
Adelaide Certificate - Community Engagement
IAP2
Adelaide Certificate 3 and 4 - Small Business Management
TAFE SA
Skills
- Case Management, triage, assessment, intervention, advocacy and referrals for complex client
- Extensive frontline client facing services
- Research, investigate and report on project, policy and processes to implement change
- Implementing plans, briefs, stakeholder engagement, communication strategies, time management and team connectivity
- Technical Software proficiencies in administration, project, creative suites, graphic design, website, various CRMs
- Technical proficiency in camera, lighting, audio, production and events systems
- Evaluate information, make ethical decisions with justifiable reasoning
- Creating a supportive team environment, communicating across multiple disciplines, experience and locations to achieve service excellence
- Engage high levels of information integrity, security and confidentiality
- Manage workload and changing priorities, adjusting activities/processes based on feedback and team priorities
- Model ethical behaviour, conflict resolution skills, workplace safety, reduce hazards and contribute to a safe and happy working environment
- Being a reason someone feels welcomed, seen, heard, valued and supported
Certification
- RRHAN -EC Responding to Risks of Harm, Abuse and Neglect – Education and Care
- ACC Safer Churches Essentials
- Screen and Media inc. Media Creative Suites, Adobe, Final Cut, DaVinci Resolve.
- Project, Policy and Management
- Spiritual/Wellbeing Care
- Disability Awareness and Communication certificate
- SA Drivers Licence - Manual and Auto
Affiliations
- Life Academy Alumni
- Australian Housing and Urban Research Institute (AHURI) Member
- Swinburne University Alumni
Community Service
Production department mentor and coordinator
Child and Youth mentor
Film industry mentor
Prayer Healing counselling outreach member
Homelessness outreach member
Timeline
Casual Candlelight Concert Event Specialist
Fever
02.2023 - 04.2025
Aged/Independent Living Project Officer
Clayton Church Homes
01.2023 - 09.2023
Casual Expo and Events Manager
Schoolyard Productions
03.2022 - 09.2024
Housing Services Adviser
Housing Choices Pty Ltd
03.2022 - 10.2022
Mental Health Administration Officer
Life Answers Pty Ltd
12.2018 - Current
Site and Volunteer Manager and Trainer
Faithworks Ltd
04.2018 - 11.2019
Media Specialist
City Dub
08.2016 - 01.2018
Project Officer
Housing Strategy and Reimagine
12.2013 - 01.2016
Freelance Producer, Media and Comms Specialist
Producer Girl Media
01.2012 - Current
Housing Manager/Homelessness Case Manager
Aboriginal Housing Authority and Housing SA
09.2003 - 01.2016
Administration Officer/Assistant Project Officer
SA Housing Trust and Aboriginal Housing Authority
01.2001 - 01.2007
Personal Disability Carer
Murray Bridge
01.2000 - 01.2014
Certificate 3 and 4 - Small Business Management
TAFE SA
Graduate Certificate - Social Sciences (Specialising in Housing Management and policy)
Swinburne University
Certificate - ACC Safer Churches Essentials
Australian Christian Churches
Certificate - Responding To Risks of Harm, Abuse And Neglect
DHS
Graduate Certificate - KYLO Counselling And Psychological Training
Life Academy
Certificate - 'People Helping People'Wellbeing Officer Training
Life Academy
Diploma - Screen And Media
MAPS
Certificate IV - Project Management
College of Learning
Certificate IV - Pastoral Care
Tabor College
Certificate IV - Community Services
College of Learning
Certificate IV - Government
College of Learning
Certificate - Community Engagement
IAP2
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