Kelly Reed
IT Professional
Melbourne
Summary
Dynamic IT professional with a proven track record of delivering impactful technology solutions that drive business success. Recognized for fostering collaboration and achieving results while adeptly adapting to evolving project requirements. Expertise includes system analysis, project management, and client communication, ensuring reliability and efficiency in every endeavor. Committed to leveraging technical skills and strategic insights to enhance organizational performance and facilitate seamless technology integration.
Overview
18
18
years of professional experience
Work History
IT Consultant
1300 Analog Pty Ltd
12.2023 - Current
- Overseeing the IT infrastructure to ensure seamless operations and support for IT solutions.
- Implementing advanced cybersecurity measures to protect sensitive client data and internal systems.
- Collaborating with cross-functional teams to develop and deploy new technologies that enhance customer experience.
- Conducting regular security audits and vulnerability assessments to mitigate risks and ensure compliance with industry standards.
- Managing client support operations, ensuring timely resolution of technical issues and maintaining high customer satisfaction.
- Overseeing the implementation of cloud-based solutions to improve scalability and reduce operational costs.
- Training staff on new systems and tools to maximise efficiency and productivity.
- Monitoring network performance and troubleshooting hardware and software issues to maintain uptime and reliability.
System Administrator
Workgraph Inc (LitProtocol)
04.2023 - 11.2023
- Collaborated with AMD on SEV-SNP to develop secure virtual containers for client data protection.
- Optimised SaltStack configurations.
- Streamlined customer onboarding to improve user experience.
- Conducted blockchain issue testing and resolved problems pre-deployment.
- Enhanced CLI functionality through Rust code development.
- Identified and tested dedicated hardware options from multiple providers to offer the best solutions to clients.
- Documented various processes to ensure consistency in system management and support.
- Streamlined customer onboarding procedures.
- Improved system security by implementing advanced encryption protocols.
Security and Solution Architect
Analog Digital Services
02.2017 - 03.2019
- Research and development of policies and procedures utilising security best practices.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Audit customer environments and advise of security flaws.
- Provide training on common infection methods and mitigation.
- Audit IT systems for use of default and weak authentication.
- Implement VPN solutions for roaming staff to avoid port exposure.
- Implement Active Directory policies (Forbid USB device use, enforce smart card authentication).
- Develop staff security policies (particularly medical clinics).
- Develop relationships with vendors.
- Gather requirements from clients.
- Create project plans with established goals.
- Develop and maintain websites for clients.
- Maintain hosting and VoIP systems with continuous patching and scanning.
- Provide monthly security audit reports.
- Research backup and monitoring solutions.
- Create documentation for end users.
- Perform updates and maintenance on client workstations and servers.
- Troubleshoot and implement solutions.
Senior Operations Engineer
Novatti (ASX: NOV)
08.2015 - 02.2017
- Team leader for six member support department.
- Design and implement operations procedures to streamline workflow.
- Automate client software deployment processes / testing environment.
- Provide direction and training for operations staff to use automation.
- Gather client requirements and design accompanying documentation.
- Test developed solution prior to implementation.
- Implement solutions for clients.
- Work with developers to improve products and ensure they meet requirements defined.
- Administer and improve local network and communications.
Systems Manager
Wiseworking Pty Ltd
08.2015 - 02.2017
- Maintain client relationships.
- Document client requirements.
- Ensure outsourced overseas development requests are correctly implemented.
- Test and Review developed projects.
- Create end user and technical documentation.
- Create backups and ensure ability to restore in emergency.
- Improve security on production platform.
- Establish priorities of development work for numerous clients to ensure work was delivered in a timely manner.
- Recruit support staff as a primary contact.
- Attend meetings with construction coordinators and workplace safety personnel to improve features of products.
- Train end user construction staff and inspectors at using the iPad / Android Applications.
- Meet with potential clients and explain technical benefits of using the platform.
IT Manager
Work Healthy Australia (formally The Soft Tissue Centre)
09.2011 - 02.2015
- Manage a team of engineers with a large extended team for escalation.
- Work with project managers to document requirements and ensure they are delivered as defined.
- Ensure development work is implemented before deadlines.
- Maintain internal infrastructure.
- Design and implement virtualised solution for internal testing and customers to ensure a close match between test and production.
- Create standard operating environment for developers and implement kickstart scripts to ensure everyone had standard environment.
- Assist developers unfamiliar with Linux.
- Create diagrams and flow charts for customers to establish datacentre costing and power requirements.
- Travel internationally to gather requirements and implement projects (Australia, India, Indonesia, Vietnam, Cambodia, Singapore, America).
- Manage product licensing for customers, ensuring payment was received before renewing licenses.
- Create a team of “Follow the sun” engineers to provide 24/7 support to global client base.
- Arrange partnership agreement with Dell to provide hardware to clients.
- Create testing environments for developers and quality assurance engineers.
- Create backup policy and ensure disaster recovery procedures in place in case of requirement to restore from backup.
- Assist developers with solutions for hardware encryption devices.
- Troubleshoot software and hardware issue for internal and external customers.
Manager of Network and Communications
Utiba Software Solutions
03.2008 - 08.2011
- Design and manage IT infrastructure for roaming health care providers (Chiropractic/Physiotherapist).
- Develop and implement VoIP system for outbound cold calling.
- Implement CRM system to assist with sales and marketing.
- Manage IT assets (including laptops, phones, tablets and digital medical equipment).
- Maintain treatment gear (including treatment cases components, treatment tables, diagnostic equipment calibration).
- Build and maintain website for the company based on marketing mock ups.
- Train staff in use of digital medical equipment (sound meters, strength testing).
- Implement and maintain internal storage and backups.
- Research and implement solution for low Internet connectivity.
- Assist with configuring treatment room.
- Create standard operating equipment with maintenance schedule.
- Assist with presentations and courses run by the company primarily in Active Release Technique (ART).
- Develop course and induction system (self-paced) for health providers including audit trail.
- Build reports and graphs for providing statistics for customers and internal review.
- Implement SSL certificates to web-based ‘Injury Management System’.
- Discuss requirements of changes with developer.
Education
Diploma of IT - Network Engineering
Swinburne University
Hawthorn, Australia01-2006
Skills
System integration
Timeline
IT Consultant
1300 Analog Pty Ltd
12.2023 - Current
System Administrator
Workgraph Inc (LitProtocol)
04.2023 - 11.2023
Security and Solution Architect
Analog Digital Services
02.2017 - 03.2019
Senior Operations Engineer
Novatti (ASX: NOV)
08.2015 - 02.2017
Systems Manager
Wiseworking Pty Ltd
08.2015 - 02.2017
IT Manager
Work Healthy Australia (formally The Soft Tissue Centre)
09.2011 - 02.2015
Manager of Network and Communications
Utiba Software Solutions
03.2008 - 08.2011
Diploma of IT - Network Engineering
Swinburne University