Dynamic IT professional with a proven track record of delivering impactful technology solutions that drive business success. Recognized for fostering collaboration and achieving results while adeptly adapting to evolving project requirements. Expertise includes system analysis, project management, and client communication, ensuring reliability and efficiency in every endeavor. Committed to leveraging technical skills and strategic insights to enhance organizational performance and facilitate seamless technology integration.
Overview
18
18
years of professional experience
Work History
IT Consultant
1300 Analog Pty Ltd
12.2023 - Current
Overseeing the IT infrastructure to ensure seamless operations and support for IT solutions.
Implementing advanced cybersecurity measures to protect sensitive client data and internal systems.
Collaborating with cross-functional teams to develop and deploy new technologies that enhance customer experience.
Conducting regular security audits and vulnerability assessments to mitigate risks and ensure compliance with industry standards.
Managing client support operations, ensuring timely resolution of technical issues and maintaining high customer satisfaction.
Overseeing the implementation of cloud-based solutions to improve scalability and reduce operational costs.
Training staff on new systems and tools to maximise efficiency and productivity.
Monitoring network performance and troubleshooting hardware and software issues to maintain uptime and reliability.
System Administrator
Workgraph Inc (LitProtocol)
04.2023 - 11.2023
Collaborated with AMD on SEV-SNP to develop secure virtual containers for client data protection.
Optimised SaltStack configurations.
Streamlined customer onboarding to improve user experience.
Conducted blockchain issue testing and resolved problems pre-deployment.
Enhanced CLI functionality through Rust code development.
Identified and tested dedicated hardware options from multiple providers to offer the best solutions to clients.
Documented various processes to ensure consistency in system management and support.
Streamlined customer onboarding procedures.
Improved system security by implementing advanced encryption protocols.
Security and Solution Architect
Analog Digital Services
02.2017 - 03.2019
Research and development of policies and procedures utilising security best practices.
Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
Audit customer environments and advise of security flaws.
Provide training on common infection methods and mitigation.
Audit IT systems for use of default and weak authentication.
Implement VPN solutions for roaming staff to avoid port exposure.
Implement Active Directory policies (Forbid USB device use, enforce smart card authentication).
Develop staff security policies (particularly medical clinics).
Develop relationships with vendors.
Gather requirements from clients.
Create project plans with established goals.
Develop and maintain websites for clients.
Maintain hosting and VoIP systems with continuous patching and scanning.
Provide monthly security audit reports.
Research backup and monitoring solutions.
Create documentation for end users.
Perform updates and maintenance on client workstations and servers.
Troubleshoot and implement solutions.
Senior Operations Engineer
Novatti (ASX: NOV)
08.2015 - 02.2017
Team leader for six member support department.
Design and implement operations procedures to streamline workflow.