Kelly Reid
South Fremantle,WA
Summary
Capable of exercising sound judgment and reasoned thinking during daily and high frequency events. Develops positive rapport with colleagues and prisoners. Enforces safety, security and emergency management protocols.
Overview
24
24
years of professional experience
Work History
Prison Officer
Casuarina Prison - Casuarina
12.2023 - Current
- Ensure good order and safety of a prison environment, working as a team with officers varying in rank.
- Guiding prisoners to learn routine to reintegrate to society on release.
- Coordinating prisoners to ensure they meet appointments including health, work, education, social visits and court.
- Follow protocol and practise, abiding by law and legislation.
- Report writing, notes and entries on prisoner behaviour, mental health state and concerns.
- Following and being fluid in daily routine as it adapts to staffing numbers.
- Adapting to various roles within the prison from Unit staff, new intakes, medical officer, Critical Care, Gatehouse, Court and Visits.
- Providing medical care as first response officer to critical incidents.
- Applying First Aid to prisoners until Medical staff can attend.
- Cordon and contain an area of an incident.
- Ensure both staff and prisoners safety while coordinating a team to preserve evidence, noting times and following up with detailed report.
- Communicate clearly and calmly to deescalate a situation.
- Implement physical combat training without excessive use of force to ensure safety of prisoners and staff.
- Trained Negotiator in the instance of incident.
Prison Officer
Melaleuca Women's Prison - Canningvale
04.2022 - 12.2023
Prison Officer
Acacia Prison - Woorooloo
11.2020 - 04.2022
Laser Therapist
Redimed - Sculpt Aesthetic Studio - Nedlands
01.2020 - 04.2020
- Trained by Redimed Doctors and Specialists to conduct Laser Treatments on patients and clients in anti aging and skin cancer removal.
- Liaised with Beauty Salons, Hairdressers, Gyms, Medical practises to service their patients and clients in Laser Therapy.
- Assisted nurses in Bibra Lake Skin Cancer Clinic in Reception.
- Employment ceased due to Covid 19.
Beauty Therapist
Serendipity Medispa - Baldivis
10.2019 - 01.2020
- Various types of Massage including Hot Stone, Swedish, and Aromatherapy
- Body treatments including wraps and exfoliation.
- Standard Beauty Treatments including Waxing, Tinting, Manicures, Pedicures, Spray Tan, Facials using La Clinica and Ultraceutical products.
- Front of house reception taking bookings in a Spa environment for both couples and individual clients.
- Meeting sales targets both weekly and monthly in retail and services.
Corporate Suite Supervisor
Optus Stadium
01.2019 - 10.2019
- Supervised Suite Attendant Staff, and Food and Beverage Staff across 16 Suites on 4th floor on event nights.
- Developed rapport with large scale businesses, financial contributors, sponsors, partners at Optus Stadium to ensure their individual requests are catered for.
- Catered for and Supervised various events including Conferences, Meetings, Expos, Galas and Dinners on scale from 10 guests to 1500 guests on Non Event days.
- Conducted Tours around Optus Stadium for groups of between 2 to 30 including children, elderly and special needs.
- Administration, taking and confirming Suite attendance and Catering requests and needs from stadium sponsors and financial contributors.
Customer Relations - Virgin Australia Ground Crew
Swissport
08.2018 - 05.2019
- Provide effective service to VARA, Domestic and International guests flying with Virgin Australia Airlines.
- Complete Guest Check In and Boarding Gate functions using Sabre computer systems.
- Adhere to safety regulations when it comes to Dangerous Goods and Aviation Policy and Procedures.
- Deliver the highest service standards to all guests, to provide a safe, happy memorable experience.
Beauty Therapist
Serendipity Medispa - Baldivis
08.2017 - 08.2018
Beauty Therapist
Refresh Cosmetic Clinic - Port Kennedy
07.2017 - 12.2017
- Skin Corrective Treatments using 6 different Cosmeceutical brands and Peels.
- Microdermabrasion, MDerma, Dermafrac, Factor 4, LED Light Treatments, IPL and SGA.
- Standard Beauty Treatments including Eye Lash Lifts, Waxing, Tinting, and various types of massage.
- Operating independently and working as a team to compliment every aspect of the clinic from injectables to hairdressing.
Owner - Director
MIZU + MIMOSA Flowers - Warnbro
01.2015 - 01.2017
- Running a full time flower retail outlet in shopping centre complex.
- Fresh flower design.
- Catering for Weddings, Funerals, Corporate and customers.
Owner - Operator
Silken Dragonfly Beauty Salon - Rutherglen, VICTORIA
01.2005 - 01.2012
- Conducted an Apprenticeship and structured employee schedules.
- Maintained a stringent O.H.S standard.
- Built a vast and varied clientele base.
English Teacher
Hearts English School - Tokyo, JAPAN
01.2003 - 01.2004
- Taught English to students aged from Kindergarten to adult.
- Made lesson plans beyond the standard training program.
- Conducted parties to explore cultural differences.
Police Educator
Tokyo Metropolitan Police Department - Tokyo, JAPAN
01.2002 - 01.2004
- Trained Tokyo Police in verbal communication skills.
- Assisted in developing a training program for further courses.
Protective Services Officer
Victoria Police - Melbourne, VICTORIA
01.2001 - 01.2004
- Provided protection to Senior Office Holders and VIP's.
- Worked in various areas including terrorist deterrence.
- Worked at numerous high security public events.
Education
Certificate IV WHS
Pinnacle Safety And Training
Canning Vale, WA03-2025
Correctional Practice Certificate III -
Department Of Justice
01.2022
Response Negotiators Course -
Elite Crisis Communication Traing Perth
01.2022
Correctional Practice Certificate III -
Serco
01.2020
Diploma in Beauty Therapy -
Australian College of Hair Design And Beauty
Certificate IV Tourism Management -
Goulburn Ovens Institute of Tafe, Wangaratta Campus
01.1998
VCE -
Rutherglen High School
Skills
- Communication
- Patience and tolerance
- De-escalation techniques
- Self-defence techniques
- Follow Policy and Procedure
- First Aid Training
- Relationship building and management
- Staff management
- Conflict resolution skills
- Physical fitness
References
- Daniel MACPHERSON, Senior Officer, Casuarina Prison - Department Of Justice, Daniel.MacPherson@justice.wa.gov.au 0433022597
- Vernon JANSEN, Prison Officer, Casuarina Prison - Department Of Justice, Vernon.Jansen@justice.wa.gov.au
- Natasha JONES, Colleague, 0433019475
Timeline
Prison Officer
Casuarina Prison - Casuarina
12.2023 - Current
Prison Officer
Melaleuca Women's Prison - Canningvale
04.2022 - 12.2023
Prison Officer
Acacia Prison - Woorooloo
11.2020 - 04.2022
Laser Therapist
Redimed - Sculpt Aesthetic Studio - Nedlands
01.2020 - 04.2020
Beauty Therapist
Serendipity Medispa - Baldivis
10.2019 - 01.2020
Corporate Suite Supervisor
Optus Stadium
01.2019 - 10.2019
Customer Relations - Virgin Australia Ground Crew
Swissport
08.2018 - 05.2019
Beauty Therapist
Serendipity Medispa - Baldivis
08.2017 - 08.2018
Beauty Therapist
Refresh Cosmetic Clinic - Port Kennedy
07.2017 - 12.2017
Owner - Director
MIZU + MIMOSA Flowers - Warnbro
01.2015 - 01.2017
Owner - Operator
Silken Dragonfly Beauty Salon - Rutherglen, VICTORIA
01.2005 - 01.2012
English Teacher
Hearts English School - Tokyo, JAPAN
01.2003 - 01.2004
Police Educator
Tokyo Metropolitan Police Department - Tokyo, JAPAN
01.2002 - 01.2004
Protective Services Officer
Victoria Police - Melbourne, VICTORIA
01.2001 - 01.2004
Correctional Practice Certificate III -
Department Of Justice
Response Negotiators Course -
Elite Crisis Communication Traing Perth
Correctional Practice Certificate III -
Serco
Certificate IV Tourism Management -
Goulburn Ovens Institute of Tafe, Wangaratta Campus
VCE -
Rutherglen High School
Certificate IV WHS
Pinnacle Safety And Training
Diploma in Beauty Therapy -
Australian College of Hair Design And Beauty