Kelly Richards
River Heads,QLD
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager
The Hervey Bay Animal Refuge
01.2022 - 07.2024
- Provided exceptional customer service when addressing client inquiries or concerns via face to face, phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving./
Approved Manager
Rose Castle
04.2018 - 09.2021
- Accomplished multiple tasks within established timeframes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
Senior Stylist
Shear Hair and Beauty
10.2011 - 03.2018
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
Education
Bachelor of Social Work
University of The Sunshine Coast
Sunshine Coast, QLD2025
Diploma of Community Services
Star College
Southport, QLD2022
Certificate 3 in Hairdessing
TAFE
Caboolture, QLD2014
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Scheduling and calendar management
Additional Information
Open car license
Current blue card
Current yellow card
Current first aid & CPR
Current police check
Timeline
Office Manager
The Hervey Bay Animal Refuge
01.2022 - 07.2024
Approved Manager
Rose Castle
04.2018 - 09.2021
Senior Stylist
Shear Hair and Beauty
10.2011 - 03.2018
Bachelor of Social Work
University of The Sunshine Coast
Diploma of Community Services
Star College
Certificate 3 in Hairdessing
TAFE
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