Kelly Sail
Karrinyup
Summary
Dedicated leader with extensive experience advancing mental health, well-being, and community empowerment. Currently serving as a Mental Health Specialist in the Workers Compensation sector, with a background in complex case management, operations, leadership, coaching, and stakeholder relationship management. Consistently demonstrating proficiency in these diverse areas and drives positive change in sensitive environments. Highly motivated and forward-thinking approach with a proven track record of initiating transformation and fostering meaningful outcomes.
Overview
9
9
years of professional experience
Work History
Mental Health Specialist
Employers Mutual Ltd
09.2024 - Current
- Lead an early intervention program for mental injury claims for a Government cleint
- Provide early intervention support for the initial 12-weeks of a claim, working with all stakeholders to identify barriers to recovery and return to work following lodgement of a mental injury claim.
- Work collaboratively with all stakeholders to develop and support individualised claims strategy based on best practice solutions to expedite recovery and return to work.
- Support the Claims Operations Team in efficient and effective gathering of information to accept reasonable and necessary treatment in line with the clinical framework.
- Drive continuous improvement and innovation through oversight of mental injury recovery and RTW outcome trends. Maintain awareness of industry developments and trends and respond effectively to changes.
Senior Case Manager
Employers Mutual Ltd
03.2024 - 09.2024
- Proactively managing worker's compensation claims including disability aspects of a caseload for a mining client, and driving optimal health outcomes
- Builds and maintains effective stakeholder relationships to progress strategies and actions
- Prepare and implement strategies to achieve positive outcomes
- Assess aspects of liability and recovery in line with relevant policy and legislation
- Conduct health promotion activities to enhance customer's well-being and empower them to participate in their treatment and recovery
- Promoted and ensured service compliance with clinical framework and other relevant legislative requirements
- Ensure accurate and up-to-date data is captured on the client management system
- Acting as a Senior member of the team, coaching and mentoring staff including escalation responsibilities
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
Community Services Lead
Helping Community Solutions
05.2023 - 03.2024
- Managed and mentored a team of three Care Coordinators, and supervised 35 indirect reports, ensuring optimal resource allocation and management
- Spearheaded effective project management initiatives, fostering seamless execution of our work program and services
- Lead and Coordinate Post-Crisis Response to Critical Incidents and risk management strategies, ensuring comprehensive support for impacted individuals
- Acting up in the role of Community Services Manager where required
- Involvement in staff recruitment and performance management processes
- On-going relationship management with our external stakeholders, and involvement in contract management
Senior Support Specialist
Royal Commission of Inquiry New Zealand
04.2023 - 05.2023
- A continued short-term contract whilst I transitioned over to Perth, Western Australia
Private Session Facilitator
Royal Commission of Inquiry New Zealand
02.2022 - 03.2023
- Supporting Commissioners to conduct private sessions, including risk mitigation, and collection of survivor data
- Supporting Private Session Manager to develop high-quality strategic advice for the General Manager, to support the delivery of outcomes for survivors, victims and other impacted parties through the Commission work programme
- Providing well-being support to survivors before the session, during and post
- Detailed note-taking and analysis for research and legal purposes
- Collaboration with multidisciplinary teams to support survivor engagement across the Commission
- Working closely with the Survivor Accounts directorate to ensure a coordinated, informed approach to survivor engagements
- Assist in the coordination of logistics required to conduct a program of private and group sessions across New Zealand in a variety of different venue
Senior Support Specialist
Royal Commission of Inquiry New Zealand
05.2021 - 02.2022
- Responsible for providing advice and support to survivors, families, support persons, and other impacted parties as the Inquiry conducts its work programme
- Work with internal stakeholders to take the lead on planning and logistics for private sessions with Commissioners
- Recognize and mitigate any risks to survivors and support persons
- Provide mentoring and coaching to Support Advisors to ensure positive, trauma-informed client engagements
- Collaborate with the directorate to ensure a coordinated and informed approach across all functions of the businesses
- Responsible for developing and managing continuous improvement and processes to best support the business
Senior Case Manager
New Zealand Defence Force (Veterans Affairs)
11.2020 - 05.2021
- Managing a caseload of complex veterans, with multifaceted needs, including return to work programs
- Providing Leadership and direction, including coaching and feedback on staff performance
- Provide advice on policy and legislation for a team of 26 Case Managers
- Stepping up into the Team Leader role where required
- Workflow Management, planned and coordinated resource allocation with input from the team
- Demonstrate highest levels of Case Management Practice and provide advice and support on legislation and policy to the wider case management team
- Stakeholder management working with both government and non-government organizations
- Ensuring processes are dealt with and managed within required timeframes
Case Manager
New Zealand Defence Force (Veterans Affairs)
04.2018 - 11.2020
- Responsible for establishing eligibility of veterans' services and entitlements
- Utilizing Case Management best practice to coordinate treatment plans for clients, quality customer service, and relationship management to deliver on health and rehabilitation outcomes
- Management of 250 veterans with multifaceted needs
- Establish eligibility against legislation to determine a veteran's services and entitlements
- Problem solving of complex queries and complaints while adhering to legislation and guidelines
- Quality customer service, handling difficult and complex email and telephone correspondence
- Planning and time management to ensure tasks are prioritized and actioned
Child and Adolescent Service Coordinator
Accident Compensation Corporation
03.2017 - 04.2018
- Managing a portfolio of 120 vulnerable children and adolescents who made a mental injury claim
- Determining eligibility against legislation and facilitating the best rehabilitation pathway for the survivor
- Working collaboratively with clients, families, treatment providers and other relevant parties to ensure positive health outcomes
- Problem solving of complex queries and complaints while adhering to legislation and guidelines
- Risk management-identify and mitigate risk for business-as-usual activities
Case Officer, Triage Service Coordinator
Accident Compensation Corporation
07.2016 - 03.2017
- Collecting and collating statistics regarding workload and flow
- Allocating and assigning work within the unit and matching of skills
- Triaging and assessment of new and returning vulnerable clients
- Processing treatment reports from various therapists
- Making decisions on claims in accordance with relevant legislation
- Building and maintaining internal and external stakeholder relationships
- Communicating of complex information to diverse backgrounds
Education
Bachelor of Arts - Psychology and Education
Victoria University of Wellington
01.2015
Therapeutic Crisis Intervention, Edition 7 - Certified Associate Trainer
Cornell University
01.2024
Certificate in Personal Injury Management
Employers Mutual Academy 03-2025
Lead Others
Evolve Western Australia 12-2024
Trauma-Informed Supervision
Therapeutic School Of Excellence 01-2024
Aboriginal Cultural Competence
Evolve Western Australia 11-2023
Certificate in Te Reo Maori -
Te WanangaAotearoa
01.2020
Skills
- Understanding of Workers Compensation Processes
- Injury Management Strategies
- Team Leadership
- Empathetic Communication
- Strategic Recovery Planning
Accomplishments
- Exceptional delivery of person-centered injury management, with a significant reduction in overall cost to employers, and higher return to workout comes utilising best practice methods
- Significantly reduced crisis’ from occurring utilizing TCI framework, and development and implementation of behaviour support plans.
- National Health and Safety Award for Chairing ACC's National Champions Group for Domestic Violence.
- Consistently maintained high satisfaction and health outcomes for clients across multiple roles.
- Development of Training and Development Programs to increase workforce capability.
- Developed and facilitated interagency presentations to increase engagement and awareness of business functions.
- Lead and delivered a project across an organisation regarding wellbeing in the workplace to combat work-related stress.
Timeline
Mental Health Specialist
Employers Mutual Ltd
09.2024 - Current
Senior Case Manager
Employers Mutual Ltd
03.2024 - 09.2024
Community Services Lead
Helping Community Solutions
05.2023 - 03.2024
Senior Support Specialist
Royal Commission of Inquiry New Zealand
04.2023 - 05.2023
Private Session Facilitator
Royal Commission of Inquiry New Zealand
02.2022 - 03.2023
Senior Support Specialist
Royal Commission of Inquiry New Zealand
05.2021 - 02.2022
Senior Case Manager
New Zealand Defence Force (Veterans Affairs)
11.2020 - 05.2021
Case Manager
New Zealand Defence Force (Veterans Affairs)
04.2018 - 11.2020
Child and Adolescent Service Coordinator
Accident Compensation Corporation
03.2017 - 04.2018
Case Officer, Triage Service Coordinator
Accident Compensation Corporation
07.2016 - 03.2017
Certificate in Te Reo Maori -
Te WanangaAotearoa
Bachelor of Arts - Psychology and Education
Victoria University of Wellington
Therapeutic Crisis Intervention, Edition 7 - Certified Associate Trainer
Cornell University
Certificate in Personal Injury Management
Lead Others
Trauma-Informed Supervision
Aboriginal Cultural Competence
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