Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Sandford

Jimboomba,QLD

Summary

Organized and dedicated Administrative Officer with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

18
18
years of professional experience

Work History

Operations Manager

Jeriyah Projects Pty Ltd
02.2020 - Current
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Created and maintained databases to track and record customer data.
  • Scheduled office meetings and client appointments for staff teams.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.

Phelbotomist

Sullivan Nicolaides Pathology
11.2019 - 12.2020
  • Performed laboratory tests to assist physicians in diagnosis.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Participated in quality assurance and competency assessment initiatives.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Reviewed and processed requisitions for laboratory tests.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Verified patients' identification for proper sample collection.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Administrative Officer

Caddy Storage
10.2005 - 10.2019
  • Created and maintained databases to track and record customer data.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Updated reports, managed accounts, and generated reports for company database.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

Certificate III - Phlebotomy

LTT Brisbane
South Brisbane
09.2019

Certificate III - Aged Care, Home And Community Care

Tafe Queensland - Logan Campus
Loganlea
08.2013

High School Diploma -

Mabel Park State High School
Slacks Creek, QLD
12.1999

Skills

  • Business Development
  • Client Account Management
  • Invoice Processing
  • Logistics Management
  • Editing and proofreading
  • Organizing and Categorizing Data
  • Internal Communications
  • Reception oversight
  • Administrative background
  • Filing and data archiving
  • Professional Communication
  • Computer Proficiency
  • Verbal Communication

Timeline

Operations Manager

Jeriyah Projects Pty Ltd
02.2020 - Current

Phelbotomist

Sullivan Nicolaides Pathology
11.2019 - 12.2020

Administrative Officer

Caddy Storage
10.2005 - 10.2019

Certificate III - Phlebotomy

LTT Brisbane

Certificate III - Aged Care, Home And Community Care

Tafe Queensland - Logan Campus

High School Diploma -

Mabel Park State High School

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Kelly Sandford