KELLY SAUNDERS
GYMEA BAY
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
27
27
years of professional experience
Work History
CUSTOMER EXPERIENCE MANAGER
EAGERS AUTOMOTIVE
06.2004 - Current
After service follow up calls
New Car Delivery Calls
Service Retention Reminder Calls
Overflow for all Service Departments taking bookings, assisting clients with a resolution to any Service or New Car Delivery issues
.
CUSTOMER RELATIONS OFFICE
TYNAN MOTORS
02.1997 - 03.2004
- Investigated and resolved customer inquiries and complaints quickly.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Enhanced customer satisfaction by promptly addressing and resolving concerns.
- Provided ongoing training and support to junior staff members, enhancing their knowledge of products and services as well as best practices in customer relations.
Education
High School Diploma -
Endeavour High School
Caringbah, NSW11.1984
Skills
- Proficient ih service bookings
- Efficient in resolving customer issues
- Highly customer service orientated
Walking, Pilates
Love to get out for a walk on the beach and enjoy the gym
Timeline
CUSTOMER EXPERIENCE MANAGER
EAGERS AUTOMOTIVE
06.2004 - Current
CUSTOMER RELATIONS OFFICE
TYNAN MOTORS
02.1997 - 03.2004
High School Diploma -
Endeavour High School
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