Kelly Saysanavongpheth
Mount Annan,NSW
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. With background in various office settings such as banking and insurance call center environment.
Overview
21
21
years of professional experience
Work History
Receptionist
Caldwell Martin Cox Solicitors
Camden, NSW
03.2013 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
- Received and routed business correspondence to correct departments and staff members.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Insurance Sales Representative
Comminsure
Homebush, NSW
09.2010 - 03.2013
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Maintained detailed records of customer information and policy sales.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Generated sales by recommending policies and add-ons.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Bank Officer
Commonwealth Bank
Campbelltown, NSW
10.1990 - 03.2000
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Identified customers with additional profit potential and designed action plans to expand relationships.
- Recommended strategies for clients regarding investment planning, insurance coverage and cash management.
- Remedied gaps in financial planning based on client needs and suitability.
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
- Opened new accounts and made changes to existing accounts.
- Helped customers prepare documents required to complete transactions and process requests.
- Investigated and resolved account issues by offering applicable options to customers.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Identified customer desires and goals through needs-based sales tactics.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
Education
Associate of Arts -
Eagle Vale High School
HSC11.1990
Skills
- Security Awareness
- Delivery Coordination
- Computer Proficiency
- Greeting and Seating Clients
- Office Meetings
- Business Correspondence
- Document Retrieval
- Office Supplies and Inventory
- Staff Training
- Workflow Processes
- Document Verification
- Customer Inquiries
- Adaptable and Resilient
Justice of the Peace
My current role requires me to be a JP, which enables me to certify documents, statuary declarations and affidavits.
Additional Information
References available on request.
Timeline
Receptionist
Caldwell Martin Cox Solicitors
03.2013 - Current
Insurance Sales Representative
Comminsure
09.2010 - 03.2013
Bank Officer
Commonwealth Bank
10.1990 - 03.2000
Associate of Arts -
Eagle Vale High School
Similar Profiles
Ahmet TekinAhmet Tekin
Law Clerk at Buttar Caldwell & Co SolicitorsLaw Clerk at Buttar Caldwell & Co Solicitors
Jessica BavidgeJessica Bavidge
Legal Secretary, Martin Tolhurst Solicitors at Martin Tolhurst SolicitorsLegal Secretary, Martin Tolhurst Solicitors at Martin Tolhurst Solicitors
Christopher ConklinChristopher Conklin
Superintendent at Caldwell-West Caldwell School DistrictSuperintendent at Caldwell-West Caldwell School District