Kelly Schumann
North Kellyville,NSW
Summary
Experienced office administrator with 29 years of experience. Excels in various roles and consistently delivers exceptional customer service, efficient problem-solving, and effective communication. Meticulous attention to detail and strong time management skills ensure compliance and accurate bookkeeping. Proficient in Microsoft Office, fostering teamwork and enhancing operational efficiency.
Overview
18
18
years of professional experience
Work History
Personal Carer/AIN
Australian Unity
2020.10 - 2021.10
- The delivery of care and services to residents in all areas and activities of daily living in accordance with the clients identified needs and preferences
- Personal Care at home including showering, personal grooming, outings etc
- Ensuring client's needs and safety is always met.
Assistant in Nursing
Opal Aged Care
2020.08 - 2020.10
- Provide high standard services that support and assist residents to achieve maximum independence by meeting daily living and personal requirements within the plan of care, and with consideration of individual preferences
- Under the direction of the Registered Nurse and as appropriate to skill set, assist with implementing the residents plan of care related to medication administration
- Following appropriate reporting mechanisms to meet duty of care requirements
- Report all changes in health status to the Registered Nurse or their delegate
- Support and assist in the provision of a clean, comfortable, safe and secure environment
- Maintain residents sensitive and confidential data/information, ensuring to maintain confidentiality about business or operational interests, financial information, Residents' private information.
Business Development Manager
OLIVERS REAL FOOD
2018.06 - 2019.12
- As the Business Development Manager my role is to provide guidance, support and team management to six stores within Oliver's Real Food chain
- My primary role is to drive sales growth and profitability improvements through managing, implementing best work practice processes and ensuring compliance of Oliver's Real Food standards, products and legal requirements.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Store Manager
OLIVERS REAL FOOD CHINDERAH
2017.08 - 2018.06
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Customer Service/ Manager
ADVANCED CATERING SYSTEMS
2005.11 - 2017.05
- Responsibilities/Achievements: Customer Service, Book keeping, Ordering of stock, Rosters, Balancing Till's at the end of the day, Banking, Recruitment, Food preparation, Cooking, Barista, Ordering, Stocktaking, Banking, Rosters/ Weekly paperwork.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Credit Officer/Compliance Officer/Customer Service Officer
YAMAHA MOTOR FINANCE
2008.02 - 2014.06
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Adhered to banking standards and government lending guidelines for loan services.
Personal Finance Representative
GE MONEY
2003.11 - 2008.01
- Educated clients on various investment options, empowering them to make informed decisions about their financial future.
- Provided exceptional customer service by promptly addressing questions or concerns related to accounts or transactions.
Education
Medical Reception and Terminology -
Mat Medical Administration Training
Online08.2023
Diploma of Health and Human Services -
Southern Cross University
Coolangatta, QLD07.2023
First Aid and CPR -
Australian Life Saver Training
Coolangatta, NSW03.2023
Certificate 3 Individual Support (ageing) AIN -
Kingscliff Tafe
Kingscliff09.2020
Food Safety Supervisor Certificate -
Centre For Training
OnlinePartial Diploma of Financial Services Provide advice in life insurance Provide appropriate services, advice and products to clients Comply with regulations Conduct research to support Recommendations record and implement client instructions. -
Ge Consumer Finance Aus. And New Zealand
Online2004
Tier 2 Adviser Accreditation Course Generic Knowledge: The Finance Industry General Insurance -
Financial Services Institute of Australia
Online2004
Barista Coffee Level 1 -
Hospitality Training Australia
Online2003
Advanced Secretarial Course -
Modern Business Colleges of Australia
Penrith, NSW1992
Skills
- Customer Service
- Data Entry
- Office Administration
- Microsoft Word, Excel, PowerPoint, Outlook
- Compassionate Care
- First Aid Certified
- Respectful and Compassionate
- Patient Care
- Medication Administration
- Medical Records Management
Nationalchecks
National Police Check Completed 06/07/2021.
Blue Card Valid 05/05/2024
References
- Lori Thompson, 0409662923, Olivers Real Food
- Kim Preston, 0402123679, Advanced Catering Systems
Timeline
Personal Carer/AIN
Australian Unity
2020.10 - 2021.10
Assistant in Nursing
Opal Aged Care
2020.08 - 2020.10
Business Development Manager
OLIVERS REAL FOOD
2018.06 - 2019.12
Store Manager
OLIVERS REAL FOOD CHINDERAH
2017.08 - 2018.06
Credit Officer/Compliance Officer/Customer Service Officer
YAMAHA MOTOR FINANCE
2008.02 - 2014.06
Customer Service/ Manager
ADVANCED CATERING SYSTEMS
2005.11 - 2017.05
Personal Finance Representative
GE MONEY
2003.11 - 2008.01
Medical Reception and Terminology -
Mat Medical Administration Training
Diploma of Health and Human Services -
Southern Cross University
First Aid and CPR -
Australian Life Saver Training
Certificate 3 Individual Support (ageing) AIN -
Kingscliff Tafe
Food Safety Supervisor Certificate -
Centre For Training
Partial Diploma of Financial Services Provide advice in life insurance Provide appropriate services, advice and products to clients Comply with regulations Conduct research to support Recommendations record and implement client instructions. -
Ge Consumer Finance Aus. And New Zealand
Tier 2 Adviser Accreditation Course Generic Knowledge: The Finance Industry General Insurance -
Financial Services Institute of Australia
Barista Coffee Level 1 -
Hospitality Training Australia
Advanced Secretarial Course -
Modern Business Colleges of Australia
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