Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Searle

Gulargambone

Summary

Dynamic professional with extensive experience in customer service and office administration at Castlereagh Electrical. Proven ability to enhance operational efficiency and foster positive client relations. Skilled in data entry and appointment scheduling, demonstrating strong organizational skills and a calm demeanor under pressure. Committed to delivering exceptional service and supporting team success.

Overview

15
15
years of professional experience

Work History

Receptionist

Castlereagh Electrical
10.2011 - 04.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Assistant Manager

Rivers
09.2006 - 09.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Bartender/ Gaming Team Leader

Wyong Leagues Club
04.2001 - 08.2006
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Bartender

Tony Dess
01.1999 - 12.2000
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

Secretarial Studies - Typing, Book Keeping

Coonamble TAFE College
Coonamble, NSW
12.1986

Yr 10 -

Coonamble High School
Coonamble, NSW
11.1985

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Mail handling
  • Document management
  • Clerical support
  • Professional demeanor
  • Documentation and reporting
  • Typing speed
  • Tech-Savvy
  • Basic accounting
  • Strategic planning
  • Security awareness
  • Office equipment operations
  • Record preparation
  • Supply management
  • Correspondence management
  • Front desk operations
  • Phone etiquette
  • Business operations
  • Professional and polished presentation
  • Calm demeanor
  • Recordkeeping and bookkeeping
  • Payment processing
  • Computer proficiency
  • Billing and invoicing
  • Basic math
  • Supply ordering
  • Inventory management
  • Records management
  • Cash Handling
  • Banking
  • Wages
  • Customer service

Timeline

Receptionist

Castlereagh Electrical
10.2011 - 04.2014

Assistant Manager

Rivers
09.2006 - 09.2010

Bartender/ Gaming Team Leader

Wyong Leagues Club
04.2001 - 08.2006

Bartender

Tony Dess
01.1999 - 12.2000

Secretarial Studies - Typing, Book Keeping

Coonamble TAFE College

Yr 10 -

Coonamble High School

Similar Profiles

  • Joanne Keegan

    Joanne KeeganJoanne Keegan

    Medical Secretary at Castlereagh ImagingMedical Secretary at Castlereagh Imaging

  • Bimal Pandey

    Bimal PandeyBimal Pandey

    Duty Manager at Oaks Broome & Oaks Sydney Castlereagh SuitesDuty Manager at Oaks Broome & Oaks Sydney Castlereagh Suites

  • Brett Morgan

    Brett MorganBrett Morgan

    Hotel Night Manager at Castlereagh Boutique HotelHotel Night Manager at Castlereagh Boutique Hotel

  • Yuan Xie

    Yuan XieYuan Xie

    Harvest Worker at GrainCorp Operation LTDHarvest Worker at GrainCorp Operation LTD

  • Lucy McIsaac

    Lucy McIsaacLucy McIsaac

    Leadership Student at Kinross Wolaroi SchoolLeadership Student at Kinross Wolaroi School

CREATE PROFILE
Kelly Searle