Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Kelly Sipple

Clinton,QLD

Summary

I have over 20 years in retail experience, I am friendly, loyal and a dedicated individual Who has an ambition to succeed in any given environment .Although I have extensive Experience in the food industry I love to learn and I am always up for a challenge Whatever the situation. I get along well with others, whilst also working efficiently on My own. I am seeking a position where I can develop and excel while giving my best to An employer

Overview

29
29
years of professional experience

Work History

Delivery Driver

Australia Post
01.2025 - 07.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Improved delivery accuracy by diligently checking orders before departure.

Owner

Kelly’s Roadside Diner
01.2020 - 07.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Manager

Feel My Bamboo Pillow
01.2000 - 03.2023
  • Initiated the setup of new pop-up shops.
  • Oversaw shutdown of temporary storefronts no longer in use.
  • Ensured accurate order processing.
  • Oversaw wage disbursement.
  • Banking
  • Managed scheduling for team members.
  • Customer service
  • Ensured effective liaison with head office.

Customer Service Manager

Hunter Valley Cribs and Take Away
02.2018 - 03.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Researched and corrected customer concerns to promote company loyalty.
  • Kept accurate records to document customer service actions and discussions.

Customer Service Representative

Thrifty Car Rental
02.2016 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.

Manager

Fresh Plus Maitland
02.2017 - 07.2018
  • Company Overview: Maitland Hospital NSW
  • Assisted in meal preparation.
  • Oversaw activities during daytime hours.
  • Rostering of staff
  • Daily Banking
  • Managed inventory replenishment.
  • Customer Service
  • Cash Handling
  • Opening and Closing of Shop
  • Following OH&S and food safety practices

Shift Runner -Training To Be Store Manager

Red Rooster
01.2011 - 03.2014
  • Serving drinks and food
  • Handling money
  • Running the daytime shift
  • Ensuring that all jobs are done at the end of the day shift for the night workers to run more efficient

Bar Attendant-Cash Runner

Bakers catering
01.2005 - 03.2009
  • Serving drinks and hot food
  • Handling money
  • RSA-THHBFBO9B

Shift Runner

Domino's Pizza Southport
02.2004 - 02.2007
  • Organized the rosters for employees
  • Maintained the banking requirements for the store
  • Ensured that the stock was ordered for the store
  • Customer service
  • Stock rotation

Manager

Happi Inn Chinese
05.1996 - 09.2001
  • Dealing with every day running of the shop
  • Taking customers’ orders
  • Food prep
  • Helping with cooking when the shop when the shop was busy

Education

No Degree - White Card

Inscope Training
Gladstone, QLD

Food Safety Supervisor Certificate -

TAFE NSW
NSW
01.2018

Introduction to Barista - undefined

01.2018

First Aid Certificate - undefined

01.2018

Skills

  • Excellent customer service skills
  • Hourly shift management
  • Merchandising
  • Bank deposit procedures
  • Goal-oriented
  • HR truck drivers license (12 months )
  • Detail-oriented
  • Strategic thinker
  • Mathematical aptitude
  • Store displays
  • Customer-oriented
  • Staff friendly
  • POS systems
  • Customer relations
  • Staff training and development
  • Opening and closing procedures

Timeline

Delivery Driver

Australia Post
01.2025 - 07.2025

Owner

Kelly’s Roadside Diner
01.2020 - 07.2024

Customer Service Manager

Hunter Valley Cribs and Take Away
02.2018 - 03.2020

Manager

Fresh Plus Maitland
02.2017 - 07.2018

Customer Service Representative

Thrifty Car Rental
02.2016 - 01.2020

Shift Runner -Training To Be Store Manager

Red Rooster
01.2011 - 03.2014

Bar Attendant-Cash Runner

Bakers catering
01.2005 - 03.2009

Shift Runner

Domino's Pizza Southport
02.2004 - 02.2007

Manager

Feel My Bamboo Pillow
01.2000 - 03.2023

Manager

Happi Inn Chinese
05.1996 - 09.2001

Introduction to Barista - undefined

First Aid Certificate - undefined

No Degree - White Card

Inscope Training

Food Safety Supervisor Certificate -

TAFE NSW

Similar Profiles

CREATE PROFILE
Kelly Sipple