Kelly Sipple
Clinton,QLD
Summary
I have over 20 years in retail experience, I am friendly, loyal and a dedicated individual Who has an ambition to succeed in any given environment .Although I have extensive Experience in the food industry I love to learn and I am always up for a challenge Whatever the situation. I get along well with others, whilst also working efficiently on My own. I am seeking a position where I can develop and excel while giving my best to An employer
Overview
29
29
years of professional experience
Work History
Delivery Driver
Australia Post
Gladstone, QLD
01.2025 - 07.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Improved delivery accuracy by diligently checking orders before departure.
Owner
Kelly’s Roadside Diner
Branxton, NSW
01.2020 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Manager
Feel My Bamboo Pillow
Bella Vista, Sydney, Australia
01.2000 - 03.2023
- Initiated the setup of new pop-up shops.
- Oversaw shutdown of temporary storefronts no longer in use.
- Ensured accurate order processing.
- Oversaw wage disbursement.
- Banking
- Managed scheduling for team members.
- Customer service
- Ensured effective liaison with head office.
Customer Service Manager
Hunter Valley Cribs and Take Away
Branxton, NSW
02.2018 - 03.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
Customer Service Representative
Thrifty Car Rental
Newcastle, NSW
02.2016 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Manager
Fresh Plus Maitland
Maitland, NSW
02.2017 - 07.2018
- Company Overview: Maitland Hospital NSW
- Assisted in meal preparation.
- Oversaw activities during daytime hours.
- Rostering of staff
- Daily Banking
- Managed inventory replenishment.
- Customer Service
- Cash Handling
- Opening and Closing of Shop
- Following OH&S and food safety practices
Shift Runner -Training To Be Store Manager
Red Rooster
Darwin, NT
01.2011 - 03.2014
- Serving drinks and food
- Handling money
- Running the daytime shift
- Ensuring that all jobs are done at the end of the day shift for the night workers to run more efficient
Bar Attendant-Cash Runner
Bakers catering
Brisbane-Gold Coast, Australia
01.2005 - 03.2009
- Serving drinks and hot food
- Handling money
- RSA-THHBFBO9B
Shift Runner
Domino's Pizza Southport
Southport, Australia
02.2004 - 02.2007
- Organized the rosters for employees
- Maintained the banking requirements for the store
- Ensured that the stock was ordered for the store
- Customer service
- Stock rotation
Manager
Happi Inn Chinese
Singleton, NSW, Australia
05.1996 - 09.2001
- Dealing with every day running of the shop
- Taking customers’ orders
- Food prep
- Helping with cooking when the shop when the shop was busy
Education
No Degree - White Card
Inscope Training
Gladstone, QLDFood Safety Supervisor Certificate -
TAFE NSW
NSW01.2018
Introduction to Barista - undefined
01.2018
First Aid Certificate - undefined
01.2018
Skills
- Excellent customer service skills
- Hourly shift management
- Merchandising
- Bank deposit procedures
- Goal-oriented
- HR truck drivers license (12 months )
- Detail-oriented
- Strategic thinker
- Mathematical aptitude
- Store displays
- Customer-oriented
- Staff friendly
- POS systems
- Customer relations
- Staff training and development
- Opening and closing procedures
Timeline
Delivery Driver
Australia Post
01.2025 - 07.2025
Owner
Kelly’s Roadside Diner
01.2020 - 07.2024
Customer Service Manager
Hunter Valley Cribs and Take Away
02.2018 - 03.2020
Manager
Fresh Plus Maitland
02.2017 - 07.2018
Customer Service Representative
Thrifty Car Rental
02.2016 - 01.2020
Shift Runner -Training To Be Store Manager
Red Rooster
01.2011 - 03.2014
Bar Attendant-Cash Runner
Bakers catering
01.2005 - 03.2009
Shift Runner
Domino's Pizza Southport
02.2004 - 02.2007
Manager
Feel My Bamboo Pillow
01.2000 - 03.2023
Manager
Happi Inn Chinese
05.1996 - 09.2001
Introduction to Barista - undefined
First Aid Certificate - undefined
No Degree - White Card
Inscope Training
Food Safety Supervisor Certificate -
TAFE NSW