Kelly Skinner
Nomans Lake,WA
Summary
I am an enthusiastic and hard working administrative assistant with experience in customer service, data entry and office management. Professional and knowledgeable individual offering 10 years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Nutrien Ag Solutions
07.2018 - 11.2020
- Maintained confidentiality of sensitive information financial information by adhering to strict privacy policies.
- Adhered to company organisation procedures with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Developed weekly sales & financial data reports for management teams.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted coworkers and staff members with special tasks on daily basis.
Business Owner
West Coast Land Surveys
04.2016 - 04.2020
- Land Surveying & Project Management for Subdivisions in Perth and surrounds.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Promoted business via social media to generate leads and maximize brand identity.
- Designed business website and branding
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Introduced new methods, practices, and systems to reduce turnaround time.
Hotel Duty Manager
Crown Towers
11.2016 - 07.2018
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Maintained high standards of cleanliness and personal appearance.
- Adhered to companies 6 Star Customer Service Policies.
- Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.
- Prepared monthly resort audits for review.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Project Assistant
BGC Construction
03.2011 - 03.2016
- Project management of 50-70 Land Subdivision Projects.
- Answering phone & email enquiries relating to individual Subdivision Projects.
- Survey job creation and delegation for 20+ survey jobs a day.
- PA Administration to the General Manager.
- Handled administrative duties, filing, and errands.
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
Education
Bachelor of Arts & Eductaion -
Edith Cowan University
Perth, WA07.2021
Skills
- Database entry
- Professional Communication
- Invoice Processing
- Records Management
- Calendar Management
- Filing and data archiving
- Spreadsheets
- Event Coordination
Timeline
Administrative Assistant
Nutrien Ag Solutions
07.2018 - 11.2020
Hotel Duty Manager
Crown Towers
11.2016 - 07.2018
Business Owner
West Coast Land Surveys
04.2016 - 04.2020
Project Assistant
BGC Construction
03.2011 - 03.2016
Bachelor of Arts & Eductaion -
Edith Cowan University
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