Overview
Work History
Skills
Timeline
Generic

Kelly Smith

Saint Albans,VIC

Overview

13
13
years of professional experience

Work History

Receptionist-administration

Ezi Roll Doors Australia
10.2010 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected Type payments, processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.

Skills

  • Mail Handling
  • Business Correspondence
  • PC Proficiency
  • Staff Management
  • Verbal and Written Communication
  • Security Awareness
  • Time Management
  • Sorting and Labeling
  • Database Administration
  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Telephone Skills
  • Supply Management
  • Reminder Calls
  • Microsoft Office
  • Office Administration
  • Organization and Efficiency
  • Correspondence Distribution
  • Organization Skills
  • Facility Safety
  • Information Protection
  • Schedule Management
  • Data Inputting
  • Visitor Check-In
  • Claim Handling
  • Making Appointments
  • Appointment Booking
  • Mail Preparation and Sorting
  • Call Answering and Routing
  • Word Processing
  • Greet Visitors
  • Call Transfers

Timeline

Receptionist-administration

Ezi Roll Doors Australia
10.2010 - 06.2023

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Kelly Smith