Kelly Smith
Saint Albans,VIC
Overview
13
13
years of professional experience
Work History
Receptionist-administration
Ezi Roll Doors Australia
10.2010 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected Type payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Skills
- Mail Handling
- Business Correspondence
- PC Proficiency
- Staff Management
- Verbal and Written Communication
- Security Awareness
- Time Management
- Sorting and Labeling
- Database Administration
- Multi-Line Telephone Systems
- Customer and Client Relations
- Telephone Skills
- Supply Management
- Reminder Calls
- Microsoft Office
- Office Administration
- Organization and Efficiency
- Correspondence Distribution
- Organization Skills
- Facility Safety
- Information Protection
- Schedule Management
- Data Inputting
- Visitor Check-In
- Claim Handling
- Making Appointments
- Appointment Booking
- Mail Preparation and Sorting
- Call Answering and Routing
- Word Processing
- Greet Visitors
- Call Transfers
Timeline
Receptionist-administration
Ezi Roll Doors Australia
10.2010 - 06.2023