Kelly Smith
Gundagai,NSW
Overview
34
34
years of professional experience
Work History
Senior Manager
Hungry Jack's
01.2008 - Current
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Payroll
- Ordering and stocktake
- Bank and reconciling
Small Business Owner
Myself
01.1998 - 01.2007
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Barmaid
Post Office Hotel
01.1993 - 01.1998
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Operated the TAB
- Opened and closed hotel
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
Social Secruity
Government
01.1990 - 01.1993
- Filing of correspondence
- Maintenance of filing system
- Liaising with other officers
- Preparation of cheques
- Change of clients details
- New claims
- Computer based duties
- Public service
- Answering telephone enquries
Education
Colyton High School
Colyton NSWSkills
- Get Skilled - Hornsby Tafe
- Flight Operations TAB
- Computer Course - Tumut Tafe
- Current first aid certificate
- Food Safety Supervisor Certificate
Timeline
Senior Manager
Hungry Jack's
01.2008 - Current
Small Business Owner
Myself
01.1998 - 01.2007
Barmaid
Post Office Hotel
01.1993 - 01.1998
Social Secruity
Government
01.1990 - 01.1993
Colyton High School