Kelly Smith
Nundah,QLD
Summary
Highly organised medical receptionist, knowledgeable about healthcare processes and administrative requirements.
Motivated to learn, and passionate about hard work and helping people.
i am reliable, empathetic and have good common sense.
Overview
23
23
years of professional experience
Work History
Medical Secretary
Dr Rosenstengel, St Vincents' Private Hospital
02.2024 - Current
- Prioritise calls through screening process and transfer calls and record messages for appropriate personnel.
- Manage front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintain a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Bill patients and send claims off to Medicare.
- Send letters via Medical Objects or via mail.
- Book patients based on a priority system.
Administrative Assistant
Peppermint Care
05.2020 - 01.2024
- Built relationships with clients and staff and problem solved rostering issues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- In charge of making the roster each week, sending it out to clients, and adjusting according to clients'/ Support Workers needs and availability.
Registereed Nurse, Paediatric Cardiology
The Prince Charles Hospital
02.2007 - 06.2008
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Cared for paediatric patients and included parents at every step, to ensure holistic care.
Registered Nurse - Neurology Ward
Royal Brisbane Hospital
01.2002 - 12.2005
- Utilised critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Bachelor of Nursing - Nursing
Australian Catholic University
Brisbane, QLD12.2002
Skills
- Medical Terminology
- Due to my background as a nurse, I am able to understand medical terminology
- Clinical Support
- I am also able to provide support to patients and empathise
- Customer Service
- I am able to speak to patients and get to the root of the problem and sort out the issue, or pass on the issue if outside my scope
- Patient Scheduling
-I am able to schedule and rearrange patient appointments, depending on policies and acuity
Timeline
Medical Secretary
Dr Rosenstengel, St Vincents' Private Hospital
02.2024 - Current
Administrative Assistant
Peppermint Care
05.2020 - 01.2024
Registereed Nurse, Paediatric Cardiology
The Prince Charles Hospital
02.2007 - 06.2008
Registered Nurse - Neurology Ward
Royal Brisbane Hospital
01.2002 - 12.2005
Bachelor of Nursing - Nursing
Australian Catholic University
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