Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Organized and well-versed in handling wide-ranging accounting and bookkeeping work. Versatile computer-savvy professional. Maintains stringent awareness of financial trends and regulations.
Overview
17
17
years of professional experience
Work History
CSO
Community Bank Balnarring
08.2024 - Current
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Supported branch management by completing routine administrative tasks and reporting on key performance indicators.
Provided expert product knowledge to customers, recommending suitable banking solutions tailored to their needs.
Processed transactions efficiently and accurately, ensuring a high level of customer satisfaction with each interaction.
Identified potential sales opportunities through proactive relationship-building efforts with existing clients.
Maintained up-to-date knowledge of product and service changes.
Bookkeeper
Scream Productions
07.2008 - Current
Kept accurate records of revenue, expenditures and payments
Updated and maintained general ledger information
Managed, maintained and prepared financial statements and reports
Issued receipts, invoices and billing statements
Reconciled bank accounts, expense accounts and unbudgeted expenditures
Entered financial data into company systems and databases
Met tax obligations through timely filings and payments
Processed employee salaries and wages using payroll systems
Generated reports from auditing and bookkeeping activities
Submitted employee and organization tax forms and returns to taxation authority
Balanced and reconciled discrepancies in financial records
Prepared bank deposits, compiled data, verified receipts and sent payments to banks
Venue Manager
MKEA Pty Ltd T/as Ocean View Hotel
11.2016 - 07.2024
Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
Maximized employee performance with effective training and close mentoring
Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
Kept venue in compliance with health, liquor and OSHA requirements
Organized reservations via telephone calls and email messages
Managed execution of events with associated staff leadership and last-minute decision-making
Worked with chef and food and beverage team on culinary operations
Established schedules for events, teams and deliveries
Inspected facility regularly and directed teams to correct identified problems
Planned layouts for optimum workflows and business results
Maintained financial and administrative controls, accurately tracking funds and keeping records current
Prepared team schedules with focus on maintaining optimal employee coverage for business needs
Oversaw purchasing, requisitioning and inventory allocation for venue
Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
Coordinated financial or budget activities to fund operations and maximize investments
Prepared staff work schedules and assigned specific duties
Reviewed financial statements and activity reports to measure productivity or goal achievement
Skills
Bookkeeping software
Tax statement preparation
Accounting
Inventory tracking
General ledger entries
Invoice processing
Accounts receivable
Accounts payable
Vendor management
Cash management
Security awareness training
Timeline
CSO
Community Bank Balnarring
08.2024 - Current
Venue Manager
MKEA Pty Ltd T/as Ocean View Hotel
11.2016 - 07.2024
Bookkeeper
Scream Productions
07.2008 - Current
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