KELLY SMITH
Safety Beach,Australia
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Organized and well-versed in handling wide-ranging accounting and bookkeeping work. Versatile computer-savvy professional. Maintains stringent awareness of financial trends and regulations.
Overview
17
17
years of professional experience
Work History
CSO
Community Bank Balnarring
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported branch management by completing routine administrative tasks and reporting on key performance indicators.
- Provided expert product knowledge to customers, recommending suitable banking solutions tailored to their needs.
- Processed transactions efficiently and accurately, ensuring a high level of customer satisfaction with each interaction.
- Identified potential sales opportunities through proactive relationship-building efforts with existing clients.
- Maintained up-to-date knowledge of product and service changes.
Bookkeeper
Scream Productions
07.2008 - Current
- Kept accurate records of revenue, expenditures and payments
- Updated and maintained general ledger information
- Managed, maintained and prepared financial statements and reports
- Issued receipts, invoices and billing statements
- Reconciled bank accounts, expense accounts and unbudgeted expenditures
- Entered financial data into company systems and databases
- Met tax obligations through timely filings and payments
- Processed employee salaries and wages using payroll systems
- Generated reports from auditing and bookkeeping activities
- Submitted employee and organization tax forms and returns to taxation authority
- Balanced and reconciled discrepancies in financial records
- Prepared bank deposits, compiled data, verified receipts and sent payments to banks
Venue Manager
MKEA Pty Ltd T/as Ocean View Hotel
11.2016 - 07.2024
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Maximized employee performance with effective training and close mentoring
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
- Kept venue in compliance with health, liquor and OSHA requirements
- Organized reservations via telephone calls and email messages
- Managed execution of events with associated staff leadership and last-minute decision-making
- Worked with chef and food and beverage team on culinary operations
- Established schedules for events, teams and deliveries
- Inspected facility regularly and directed teams to correct identified problems
- Planned layouts for optimum workflows and business results
- Maintained financial and administrative controls, accurately tracking funds and keeping records current
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Oversaw purchasing, requisitioning and inventory allocation for venue
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
- Coordinated financial or budget activities to fund operations and maximize investments
- Prepared staff work schedules and assigned specific duties
- Reviewed financial statements and activity reports to measure productivity or goal achievement
Skills
- Bookkeeping software
- Tax statement preparation
- Accounting
- Inventory tracking
- General ledger entries
- Invoice processing
- Accounts receivable
- Accounts payable
- Vendor management
- Cash management
- Security awareness training
Timeline
CSO
Community Bank Balnarring
08.2024 - Current
Venue Manager
MKEA Pty Ltd T/as Ocean View Hotel
11.2016 - 07.2024
Bookkeeper
Scream Productions
07.2008 - Current
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