Kelly Stafford
Narre Warren,VIC
Summary
Empathetic and motivated individual eager to transition into the support care field. While new to the industry, I bring a strong foundation in communication, active listening, and problem-solving from my experience in customer service and being a family daycare provider. Passionate about helping others, I am committed to providing compassionate care and supporting individuals with diverse needs. Known for my patience, reliability, and ability to nurture strong relationships, I am eager to leverage my interpersonal skills to create a positive and supportive environment for those in need. I'm ready to dedicate myself to learning and contributing in a care-focused role, making a meaningful difference in the lives of others.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
TK Maxx
05.2014 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, building relationships to encourage repeat business, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, including training new staff members, sharing best practices, creating a fun and positive work environment and offering support as needed.
- Contributed to visual merchandising efforts by thinking outside of the box to create eye-catching displays that showcased products effectively.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Family Daycare Provider
City Of Casey
- Fostered emotional growth by addressing individual needs with empathy, patience, and understanding to create a loving,positive and safe environment.
- Organized fun-filled field trips to local parks, museums, or other attractions that catered to the interests of the children in care.
- Promoted healthy eating habits by preparing nutritious meals and snacks for children daily.
- Increased parental satisfaction by maintaining open communication channels and providing regular progress updates.
- Maintained high standards of cleanliness throughout the facility to ensure a hygienic environment for the well-being of all children present.
- Managed administrative tasks such as billing, licensing requirements, and keeping up-to-date on childcare regulations.
- Improved overall daycare efficiency by maintaining detailed records of attendance, incidents, and daily routines.
- Built strong relationships with children, learning their special interests and individual needs to create engaging activities.
- Created accommodations, providing support for children with special needs.
Sales Associate
Kmart
03.2009 - 05.2014
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Volunteer Team Manager
Fountain Gate Football Club
02.2013 - 12.2016
- Promoted sportsmanship among players through modeling respectful behavior during games and practices.
- Championed a positive learning environment where all players felt encouraged to ask questions and seek guidance from coaches.
- Ensured a safe playing environment by adhering to safety guidelines and promptly addressing any hazards or concerns.
- Managed administrative tasks such as scheduling practices, tracking player attendance, and communicating with parents about team updates.
- Organized fundraising events to support the football program, generating community engagement and financial support.
Education
High School Diploma -
Nobel Park Highschool
Noble Park, VICSkills
- Friendly, honest, respectful, patient, empathetic and compassionate
- Excellent communication skills
- Active listening skills and experience building strong relationships
- Caring, emotional support
- Safety awareness and management
- Teamwork
- Time management skills- punctual and reliable
- Organizational skills and problem solving
- Creative thinking
- Adaptability and flexibility
- Decision-making
- Housekeeping
Timeline
Sales Associate
TK Maxx
05.2014 - Current
Volunteer Team Manager
Fountain Gate Football Club
02.2013 - 12.2016
Sales Associate
Kmart
03.2009 - 05.2014
Family Daycare Provider
City Of Casey
High School Diploma -
Nobel Park Highschool
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