Kelly Summers
Success,Australia
Summary
I moved to Perth ,Western Australia in February 2023, from South Africa on a 4-year working visa and am in the process of applying for permanent residency.
My strong work ethic and attention to detail have assisted my previous career progression in the banking sector.
My current role as an office manager, with noted experience in administrative management, allows me to prioritize projects and multitask effectively to achieve project goals and work closely with staff members.
I am a Methodical and detail-oriented team player with expertise in team leadership.
I am a friendly and valued team player who performs well under pressure. I am adaptable to
change and welcome new challenges. My previous working experience as well as being a fast
learner who is eager to gain knowledge, makes me an ideal candidate for any client focused and
office support positions.
Overview
12
12
years of professional experience
Work History
Office Manager
RIB RESCUE
O'Connor, WA
03.2023 - Current
- Answering telephone calls, Customer service, Taking messages, Liaising with clients, Managing Bookings, Creating invoices & drafting Quotations, Ordering stock & Stock take, Ordering workshop supplies & materials, Completing purchase orders, Managing time sheets for payroll, Managing employment attendance register, Creating and managing spread sheets for ETFpos payments
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assist with onboarding new employees to promote a seamless integration into the team dynamic.
- Contribute to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Manage scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Business Banker - Business Outbound Sales Team
FNB Business Banking
06.2013 - 11.2022
- Campaign work on existing business accounts, Data mining to effectively sell to customer concerned, Increase FNB market share by lead generation to VBS, Forex, Ebucks, Business Directory and other product houses, Increase FNB liability book with selling of investments, Providing financial / banking advice to business clients, Cross-selling relevant products and value-added products, Credit application and assessing affordability, Utilising rewards administration tools to cross-sell, Identifying potential leads and converting them to profitable sales, Efficiently resolving customer queries and providing excellent service, Ensuring that sales targets are met and translation of strategies into action goals, Conclude telephonic sales aligned with set targets via focused campaigns to further entrench and increase profitability of existing business client base, Generation of legal documents for clients, Increase FNB asset base with sales of Business Overdrafts, Credit cards and Business loans
Business Relationship Analyst
First National Bank
South Africa
12.2021 - 08.2022
- Year on year revenue growth versus budget for team portfolio, Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards, Manage the growth of active customer Account Base to increase client base, Maximise Business Portfolio cross sell opportunities and strengthen client relationships, Convert identified leads into successful sales, Achieve individual targets as set according to appropriate business area or sales plan, Comply with governance in terms of legislative and audit requirements, Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per Business Outbound Services Team / region based on facilities approved and documents submitted, Ensure effective Data Management by ensuring expired limits are attended to against set target, Prepare credit proposals for review by the Credit Product House, Compliance with procedures and processes contained in the Golden Rules, Manage own development to increase own competencies
Receptionist
Nedbank
04.2013 - 05.2013
- Answering telephone calls, Taking messages, Liaising with clients, Directing clients to various Departments
Receptionist
Perfect10 nail and Beauty Studio
01.2013 - 04.2013
- Reception duties, Count and balance incoming and outgoing cash, Open store daily, Book appointments for clients, Customer service, Stock take and ordering of stock, General administration
Education
Northlands Girls High
01.2010
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Administrative Support
- Document Management
- Meeting planning
- Event Coordination
- Team Bonding
- Time Management
Personal Information
- Nationality: South African
- Driving License: Australian Drivers License- Class C
- Working rights- Subclass Visa 482 with full working rights
References
- Cindy Govender, Area Manager, First National Bank Business Outbound Sales, cgovender3@fnb.co.za, +27 82 850 4992
- Precious Majola, Area Manager, First National Bank Commercial Sales, pmajola1@fnb.co.za, +27 82 850 5494
- Jeffery Bullock, Company Director, RIB RESCUE, Jeff@ribrescue.com.au, 0402 298 826
Timeline
Office Manager
RIB RESCUE
03.2023 - Current
Business Relationship Analyst
First National Bank
12.2021 - 08.2022
Business Banker - Business Outbound Sales Team
FNB Business Banking
06.2013 - 11.2022
Receptionist
Nedbank
04.2013 - 05.2013
Receptionist
Perfect10 nail and Beauty Studio
01.2013 - 04.2013
Northlands Girls High