Kelly Taylor
Belivah,QLD
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
26
26
years of professional experience
Work History
Sales Representative
Kongs Australia
01.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Streamlined sales process, reducing time from lead to close.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Retail Worker
Horseland
01.2022 - 01.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
Office Administrator
Goodwoods Saddlery
01.2013 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sub-Contractor
Australia Post
01.2010 - 01.2013
- Delivery of parcels
- Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
- Collaborated with fellow Postal Delivery Officers to ensure seamless coordination and comprehensive coverage of designated territories.
- Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching mail items.
Stable Worker / Vet Assistant
Shipton Lodge/Swettenham Stud, Patinak Farm
01.2002 - 01.2010
- Contributed to successful breeding programs by monitoring mare cycles, foaling schedules, and assisting with newborn care when necessary.
- Collaborated with stable management to improve facility maintenance processes and protocols for enhanced equine welfare.
- Maintained clean and organized stables for a safe environment, ensuring optimal living conditions for horses.
- Provided routine health checks, promptly identifying any injuries or illnesses and seeking appropriate care.
- Implemented pest control measures around the stables area effectively reducing potential risks associated with insects or rodents.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
Equestrian Trail Guide
Crown Park Training Centre/Otford Farm Trail/Spurway Stables
01.1999 - 01.2002
- Management of livestock, cattle/horses.
- Management and maintenance of equipment including irrigation pumps and fences, animal ultrasounds, and animal artificial insemination.
- Management of stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Mixed and administered special food formulas and medications to individual animals based on unique dietary needs.
- Assisted in the training of new staff members, sharing knowledge of best practices in livestock handling.
- Collaborated with ranch management to plan specialized events.
- Handled challenging situations with professionalism and calmness, addressing any issues that arose during trail rides promptly and effectively.
Education
Certificate III - Equine Nursing
Scone Institute of TAFE
01.2009
Diploma - Horse Industry Management
Western Sydney Institute of TAFE
01.2003
High School - undefined
Leumeah Technology
01.1999
Skills
- Customer focused
- Problem solver
- Interpersonal communication skills
- Respectful
- Product and service knowledge
- Courteous
- Work well under pressure
- Team player and can work unsupervised
- Multitasker
- Reliable
- Customer relations
Timeline
Sales Representative
Kongs Australia
01.2023 - Current
Retail Worker
Horseland
01.2022 - 01.2023
Office Administrator
Goodwoods Saddlery
01.2013 - 01.2022
Sub-Contractor
Australia Post
01.2010 - 01.2013
Stable Worker / Vet Assistant
Shipton Lodge/Swettenham Stud, Patinak Farm
01.2002 - 01.2010
Equestrian Trail Guide
Crown Park Training Centre/Otford Farm Trail/Spurway Stables
01.1999 - 01.2002
Diploma - Horse Industry Management
Western Sydney Institute of TAFE
High School - undefined
Leumeah Technology
Certificate III - Equine Nursing
Scone Institute of TAFE
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