Kelly Thatcher
Melbourne,VIC
Summary
Dedicated NDIS Employment Coordinator with proven expertise in client advocacy and compliance assurance. Skilled in managing caseloads and fostering stakeholder relationships to enhance service delivery and employment outcomes.
Overview
18
18
years of professional experience
Work History
NDIS Employment Coordinator VIC
OCTEC
Boronia, VIC
04.2024 - 11.2025
- Delivered high-quality service to NDIS participants and employers across Victoria.
- Built partnerships with referring providers to increase awareness of OCTEC services.
- Developed and maintained relationships with key community stakeholders, including LACs and NDIS providers.
- Developed relationships with OCTEC managers and staff who were delivering employment services to NDIS participants and provided expert knowledge and guidance to case managers supporting participants on the NDIS.
- Managed a caseload of clients while supporting Employment Consultants to help participants overcome barriers.
- Educated employers to reduce stigma surrounding employment of individuals with disabilities.
- Exceeded contractual requirements and individual KPIs set by OCTEC and the Department.
- Conducted initial interviews and completed Direct Registrations for client entry into services.
- Advocated for clients while assisting with medical evidence collection and Centrelink processes.
- Demonstrated personal responsibility for WHS.
- Ensuring compliance for National standards set for Disability services, service guarantees, codes of practice and other quality standards.
- Provided daily reporting information to management on the progress of referrals into service and employment outcomes.
- Representation of OCTEC at network meetings in a professional way and completing presentations about the company.
NDIS Community Support Worker
Kelly Thatcher Support Work
Melbourne, VIC
07.2022 - 04.2024
- Operated business and fostered community networking for enhanced engagement.
- Conducted comprehensive risk assessments for client home safety.
- Cultivated strong client relationships to promote life improvements.
- Encouraged community participation through supportive interactions.
- Practiced cultural respect and ensured safety in community engagement.
- Actively listened to community members to address needs effectively.
- Advocated for community members, promoting self-determination and independence.
- Provided reliable support to clients and families, ensuring accessibility.
NDIS Access and Support Worker
Oonah Aboriginal Health and Community Services
Healesville, VIC
01.2020 - 06.2022
- Collaborated on Department of Health and Aged PHN project, enhancing community access to NDIS.
- Co-authored workbook ‘Yarn About Me and My Life for My Well-being’ for Aboriginal and Torres Strait Islander individuals.
- Developed resources, including templates for GPs and caregivers, to streamline NDIS information gathering.
- Managed caseload of community members, ensuring responsive and dependable service delivery.
- Advocated for community members, promoting self-determination and independence.
- Created strong, respectful relationships with community members while prioritizing cultural safety.
- Participated in care team meetings, presenting research findings and success stories.
- Documented client interactions by operating SRS and providing case notes.
Business Development Executive
Job Prospects
Frankston, VIC
01.2018 - 12.2019
- Established and developed new business relationships by researching labor market and cold calling employers.
- Built and maintained strong employer relationships for ongoing business opportunities.
- Advertised vacancies to internal offices while communicating employer requirements effectively.
- Managed recruitment drives, screening, and short-listing suitable candidates for employers.
- Engaged in reverse marketing of job seekers, promoting strengths and educating employers on barriers.
- Met with individual job seekers to motivate and guide them towards employment success.
- Tracked employment outcomes, producing detailed reports for management review.
- Communicated effectively with diverse stakeholders, including community members and internal staff across multiple sites.
Work for the Dole Coordinator Murray Riverina
Mission Providence
Griffith
02.2015 - 01.2018
- Established and nurtured business relationships with community organizations in Murray Riverina region.
- Built and maintained strong relationships with stakeholders, including local governments and Job Active Providers.
- Drove collaboration among partnerships to enhance community engagement.
- Conducted labor market analysis and liaised with Job Active Providers to identify priorities for work-like activities.
- Negotiated funding agreements to support host organizations.
- Produced high-quality WHS Risk Assessments for all Work for the Dole activities.
- Facilitated regular stakeholder meetings to ensure effective program operations in the region.
- Developed marketing materials to assist Job Active Providers in promoting activities.
- Operated ESS to track all Work for the Dole Activity
- Complied with all Government regulations
- Provided reports to management and worked well within my team
WFD Manager (North East Melbourne Region)
Sarina Russo Job Access
Greensborough, VIC
02.2013 - 02.2015
- Participated in NE Melbourne Region WFD Coordinator provider meetings to enhance collaboration.
- Qualified suitable hosts for meaningful work-like activities within community, nonprofit, and government sectors.
- Analyzed caseloads across NE Melbourne Region to align WFD activities with job seeker needs.
- Developed partnerships with eligible hosts for Work for the Dole activities across multiple locations.
- Coordinated with registered training providers to create approved activity programs.
- Liaised with WFD Coordinator and Lead Providers to secure suitable activities for job seekers.
- Monitored performance metrics to ensure job seekers met Centrelink requirements across the region.
- Reviewed invoices, maintained stakeholder relationships, and supported team operations throughout Victoria.
Tender Writer (contract)
Mission Australia
Melbourne, VIC
09.2012 - 02.2013
- Sourced funding for community service tenders, enhancing project feasibility.
- Coordinated tender planning and team efforts to ensure efficient workflow.
- Developed strategic plans to expand business operations in Victoria.
- Authored proposals and submissions for RFT and EOI related to community services.
- Successfully submitted proposals for local and national tenders, increasing opportunities.
- Secured two major tenders, including Youth Justice Tender, improving service capacity.
Team Leader
Youth Projects
Glenroy, VIC
01.2011 - 09.2012
- Provided leadership and supervision to a team of 6 Employment Advisors.
- Coordinated site operations to enhance daily functionality.
- Executed strategic planning with Employment Services Unit Manager for continuous improvement initiatives.
- Implemented systems and best practices for consultants, driving efficiency.
- Oversaw change management processes to facilitate smooth transitions.
- Monitored performance metrics and generated compliance reports.
- Supervised audit compliance to ensure adherence to regulations.
- Conducted recruitment, selection, training, and induction of new staff.
State Vic Coordinator National Green Jobs Corp
Max Employment
Box Hill, VIC
06.2007 - 01.2011
- Executed marketing strategies to establish projects across Victoria and ensure project quality.
- Brokered partnerships with Job Service Australia Providers and community organizations for program development.
- Authored budgets, contracts, MOUs, and risk assessments for various projects.
- Identified disengaged youth job seeker groups in diverse regional areas.
- Acquired job seekers and students for projects through targeted group presentations.
- Researched local labor markets in both metropolitan and rural regions of Victoria.
- Coordinated project logistics, supplier accounts, recruitment efforts, and incident management.
- Tracked and reported project progress to National Management and JSA providers.
Skills
- Client advocacy
- Employment counseling
- Case management
- Compliance assurance
- Stakeholder engagement
- Labor market analysis
- Relationship building
- Diversity and inclusion
- Continuous improvement
- Professional development
References
References available upon request.
Timeline
NDIS Employment Coordinator VIC
OCTEC
04.2024 - 11.2025
NDIS Community Support Worker
Kelly Thatcher Support Work
07.2022 - 04.2024
NDIS Access and Support Worker
Oonah Aboriginal Health and Community Services
01.2020 - 06.2022
Business Development Executive
Job Prospects
01.2018 - 12.2019
Work for the Dole Coordinator Murray Riverina
Mission Providence
02.2015 - 01.2018
WFD Manager (North East Melbourne Region)
Sarina Russo Job Access
02.2013 - 02.2015
Tender Writer (contract)
Mission Australia
09.2012 - 02.2013
Team Leader
Youth Projects
01.2011 - 09.2012
State Vic Coordinator National Green Jobs Corp
Max Employment
06.2007 - 01.2011