Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelly Tickner

Sydney,NSW

Summary

Experienced professional with a customer-focused approach. Skilled in handling complex situations, providing excellent service, and ensuring smooth resolution. Proactive communicator and problem-solver committed to achieving positive outcomes for both clients and the organisation.

Overview

15
15
years of professional experience

Work History

Early Resolution Case Manager

QBE Insurance
Parramatta, NSW
10.2016 - Current
  • End-to-end management of claims under the NSW Workers Compensation scheme.
  • Guide and assist injured workers back to health and employment with empathy, expertise and act as the key point of contact for stakeholders, including their employers, doctors, and other medical professionals.
  • Effectively set expectations, communicate and educate injured workers and their employer.
  • Work in partnership with the injured worker and their employer to manage their journey in returning to work.
  • Ensure timeframes and compliance measures are adhered to in line with legislation and company policy.
  • Document and apply decision-making principles.
  • Meet and work in partnership with internal and external stakeholders to achieve best practice outcomes.

Fast Track Officer

QBE Insurance
Parramatta, NSW
11.2013 - 10.2016
  • Efficiently handle and process workers' compensation claims in a timely manner.
  • Conduct thorough investigations into reported workplace injuries or illnesses to determine their validity.
  • Ensure accurate and comprehensive documentation of all relevant information related to claims, including medical records and incident reports.
  • Maintain clear and open communication with injured employees, employers and healthcare providers, throughout the claims process.
  • Stay updated on relevant laws, regulations, and industry standards to ensure compliance with workers' compensation policies and procedures.
  • Foster positive relationships with all stakeholders involved in the workers' compensation process, striving to provide excellent customer service.

Insurance Specialist

QBE Insurance
Parramatta, NSW
03.2009 - 11.2013
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Work collaboratively with credit union teams, and other stakeholders to streamline processes and enhance overall efficiency.
  • Maintain accurate records of client interactions, transactions, and policy details, ensuring all documentation complies with regulatory standards.

Education

School Certificate -

Cambridge Park High School
Sydney, NSW
01-1996

Skills

  • In my professional experience, I have demonstrated strong written communication skills through the creation of reports, documentation, and emails Additionally, my effective verbal communication skills have been showcased in various team meetings, and client interactions I am confident in my ability to articulate ideas clearly and concisely both in written form and verbally
  • I possess strong skills in prioritisation, demonstrated through my ability to efficiently manage competing tasks and deadlines In my current role, I have consistently identified and focused on high-priority assignments, ensuring that critical objectives are met in a timely manner My strategic approach to task management involves evaluating the urgency and importance of each item, allowing me to allocate time and resources effectively for optimal results This skill has not only enhanced my productivity but has also contributed to successful project outcomes
  • I excel in picking up new systems swiftly, a proficiency that has been evident throughout my career Whether it's adapting to new software, technologies, or operational processes, I have consistently demonstrated a rapid learning curve
  • I possess a strong ability to work autonomously, thriving in environments where self-motivation and independence are key With the right tools and resources, I am adept at navigating tasks and responsibilities without constant supervision This skill stems from my proactive approach to problem-solving, effective time management, and a commitment to achieving goals independently I believe that providing the necessary tools empowers me to contribute efficiently, enabling me to take ownership of projects and deliver results while maintaining a high standard of quality and efficiency

References

References available upon request.

Timeline

Early Resolution Case Manager

QBE Insurance
10.2016 - Current

Fast Track Officer

QBE Insurance
11.2013 - 10.2016

Insurance Specialist

QBE Insurance
03.2009 - 11.2013

School Certificate -

Cambridge Park High School

Similar Profiles

CREATE PROFILE
Kelly Tickner