Kelly Tran
Melbourne,VIC
Summary
Hardworking, motivated and a consistent individual with great work ethics and feel proud of what I do and accomplish. I have the courage to take on difficult tasks while still being able to push high quality standards. Determined to deliver the best of everything. Experienced in working in a team and confident in working alone and has previous experience in assisting customers and administrative task. I am an individual who is eager to deliver exceptional standards in my work.
Overview
4
4
years of professional experience
Work History
Business Administration Specialist
EML
02.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Maintaining relationships with customers, internal and external stakeholders
- Administrative tasks/data entry (Registering new claims, entering invoices, medical certificates)
- File review
- Knowledge of SRC Act and legislations
- System management (Pracsys)
Recruitment Consultant
Startek Australia
04.2022 - 12.2023
- Data entry
- Job posting (opening and closing ads)
- Reporting
- Built strong relationships with clients and internal stakeholders through regular communication and understanding their unique needs.
- Manage end to end recruitment including screening, interviewing, background checks and onboarding
- System management (PageUp)
Customer Service Representative
Startek Australia
01.2020 - 04.2022
- Banking and finance (Westpac)
- Call centre
- Understanding procedures and knowledge on finance
- Coaching staff to ensure procedures are correctly followed
- Coordinate and conduct small group training based on staff and organisation learning needs
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- System management (Soverign, Resolve workbench)
Education
Education Studies
Victoria University
Melbourne, VIC11.2022
Skills
- Customer Relations
- Expert Problem Solving
- Advanced Communication
- Team work
- Manages time efficiently and effectively
- Ability to quickly learn and adapt to new environments
- Persistent and hardworking
- Able to use initiate and take direction
Timeline
Business Administration Specialist
EML
02.2024 - Current
Recruitment Consultant
Startek Australia
04.2022 - 12.2023
Customer Service Representative
Startek Australia
01.2020 - 04.2022
Education Studies
Victoria University
Similar Profiles
Steve TyneSteve Tyne
Case Manager NI Corporate at EMLCase Manager NI Corporate at EML
Juner BakerJuner Baker
Senior Case Manager at EMLSenior Case Manager at EML
Kelvin LeungKelvin Leung
Mobile Case Manager/Physiotherapist at EMLMobile Case Manager/Physiotherapist at EML
Natalie CoxNatalie Cox
Case Manager at EMLCase Manager at EML
Rabah Al RifaiRabah Al Rifai
Plumbing Apprentice at Own BusinessPlumbing Apprentice at Own Business