Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kelly Tran

Five Dock,NSW

Summary

A versatile and outgoing university student with a diverse skill set and proven ability to thrive in fast-paced customer service environments. A keen eye for detail and strong decision-making skills, enabling a high level of autonomy. Consistently motivated to learn and grow continually, and always thrilled to collaborate with others to deliver exceptional results. Seeking a casual or part-time position.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Star Medical Chatswood & Hornsby
04.2024 - Current
  • Registered and verified patient records before initiating triage processes to streamline patient flow and reduce wait time.
  • Accurately assisted in billing tasks involving Medicare and practice fees.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Maintained strict confidentiality of patient information, adhering to The Privacy Act regulations and medical clinic policies.
  • Built strong rapport with patients to foster loyalty and trust towards the practice.

Athlete Sales Associate

Nike Factory Store
11.2024 - 07.2025
  • Handled merchandise returns and exchanges efficiently, maintaining positive relationships with customers during potentially challenging interactions.
  • Processed transactions quickly and accurately, ensuring a seamless checkout experience for each customer.
  • Maintained a clean and visually appealing store environment, enhancing the overall shopping experience for customers.

Sales Associate

Coach
08.2023 - 06.2024
  • Organised shelves to maintain neat and welcoming store visual appeal, engage customers, and promote specific merchandise.
  • Handled POS transactions and cash transactions efficiently while adhering to company cash-handling policies
  • Increased personal and team sales KPI by building a strong rapport with customers and recommending appropriate products based on their needs while working towards weekly product-specific sales goals.
  • Maintained a high level of product knowledge to enhance customer engagement and provide tailored experience

Sales Associate

Acme De La Vie
07.2022 - 07.2023
  • Inform clients on current promotional offerings and products and use effective strategies to create sales opportunities.
  • Contributed to visual merchandising effort, creating attractive displays that stimulated customer interest and sales.
  • Assist with inventory management, including verifying, counting, restocking and organising products.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Commerce/Bachelor of Computer Science -

University of New South Wales
Kensington, NSW
01-2027

Bachelor of Medical Radiation Science (Honours) - Discontinued

University of Newcastle
Newcastle, NSW

High School Diploma -

Meriden Anglican School
Strathfield
11.2020

Skills

  • Front Desk Operations (Including Print, Scan, Fax documents)
  • Proficient in Best Practice
  • Proficient in Microsoft Office
  • Competency in ECG Examination
  • Telephone etiquette
  • Appointment scheduling & management
  • Medical terminology & billing
  • First Aid & CPR Certified
  • POS system operation
  • Time Management

Certification

Working With Children Check (Valid til 2026)

National Police Check

Responsible Service of Alcohol

CPR First Aid Statement of Attainment- HLTAID009, HLTAID010, HLTAID011


Timeline

Athlete Sales Associate

Nike Factory Store
11.2024 - 07.2025

Medical Receptionist

Star Medical Chatswood & Hornsby
04.2024 - Current

Sales Associate

Coach
08.2023 - 06.2024

Sales Associate

Acme De La Vie
07.2022 - 07.2023

Bachelor of Commerce/Bachelor of Computer Science -

University of New South Wales

Bachelor of Medical Radiation Science (Honours) - Discontinued

University of Newcastle

High School Diploma -

Meriden Anglican School

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Kelly Tran