Kelly Vains
Yeppoon
Summary
Outgoing and creative individual with a passion for nature, and a keen eye for detail, colour and composition. Dedicated customer service professional who is organized and dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Barista Shift Supervisor
Cocobrew Express
11.2023 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Remote Children's Counsellor/ Group Facilitator
Relationships Australia NT
11.2016 - 07.2022
- Maintained positive, comforting environment that felt safe and inviting to clients.
- Prepared and led support groups for patients.
- Identified areas in need of improvement and implemented solutions.
- Developed open rapport with clients encouraging sharing of questions and concerns.
- Educated clients on potentially beneficial wellness services.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating remote environment.
- Maintained positive, comforting environment that felt safe and inviting to clients
Barista
The Lucky Bat Cafe
04.2016 - 11.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality
Barista / Supervisor
Nook Espresso
01.2015 - 02.2016
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Directed food preparation and cooking activities to meet health and safety standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
Duty Manager
The Coffee Club
02.2012 - 01.2015
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Barista
The Coffee Club
09.2011 - 02.2012
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Animal Care Assistant
The Kit Wilson Trust Animal Rescue Centre
01.2008 - 09.2011
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Documented observations of animal behaviour and physical condition to track health and progress.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
Assistant Manager
Brodies Bar & Restaurant
11.2005 - 01.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Bar Attendant / TAB Operator
The Mermaid Beach Tavern
03.2004 - 09.2005
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Learned how to make wide variety of mixed drinks.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Cake Decorator / Shop Assistant
Broadbeach Home Bakery
02.2004 - 09.2005
- Completed daily tasks accurately and on-time to support shop needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, and services.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Apprenticeship - Spiritual Energetic Healing/ Soul Coaching
Myree Morsi Soul Path Institute
South Australia04.2026
Certificate - Spiritual And Energetic Healing
Myree Morsi Soul Path Institute
South Australia10.2023
Certificate - Sandplay Therapy
Expressive Therapies Australia
Sunshine Coast, Australia01.2020
Advanced Diploma - Art Therapy
Ikon Institute
Brisbane, Australia01.2015
Diploma - Animal Healing And Communication
Healing Animals Organisation
Chealsfield, East Sussex01.2008
High School Diploma -
The Rockhampton Grammar School
Rockhampton, Qld01.1995
Skills
- Exceptional Customer Service
- Operational Efficiency
- Professionalism
- Team Player
- Adaptive and Creative
- Solid Problem Solver
- Available Public Holidays and Weekends
References
Available on request.
Hobbies And Interests
I am a passionate artist, nature enthusiast, and I enjoy supporting and helping others. I have travelled extensively to immerse myself in diverse cultures, and broaden my perspective on this ever evolving world. These experiences not only have enriched my life, but have honed my adaptability, resourcefulness, and understanding of myself. My unique blend of creativity, love for the wilderness, caring for others, and worldly experience, brings a distinctive energy to any team that values a smile and a zest for life.
Personal Information
Date of Birth: 27/02/1978
Timeline
Barista Shift Supervisor
Cocobrew Express
11.2023 - Current
Remote Children's Counsellor/ Group Facilitator
Relationships Australia NT
11.2016 - 07.2022
Barista
The Lucky Bat Cafe
04.2016 - 11.2016
Barista / Supervisor
Nook Espresso
01.2015 - 02.2016
Duty Manager
The Coffee Club
02.2012 - 01.2015
Barista
The Coffee Club
09.2011 - 02.2012
Animal Care Assistant
The Kit Wilson Trust Animal Rescue Centre
01.2008 - 09.2011
Assistant Manager
Brodies Bar & Restaurant
11.2005 - 01.2008
Bar Attendant / TAB Operator
The Mermaid Beach Tavern
03.2004 - 09.2005
Cake Decorator / Shop Assistant
Broadbeach Home Bakery
02.2004 - 09.2005
Apprenticeship - Spiritual Energetic Healing/ Soul Coaching
Myree Morsi Soul Path Institute
Certificate - Spiritual And Energetic Healing
Myree Morsi Soul Path Institute
Certificate - Sandplay Therapy
Expressive Therapies Australia
Advanced Diploma - Art Therapy
Ikon Institute
Diploma - Animal Healing And Communication
Healing Animals Organisation
High School Diploma -
The Rockhampton Grammar School
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