Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Kelly Vourdounas

West Preston,VIC

Summary

I am currently seeking opportunities for Part-time or Full-time employment in Administration and Office Support.


I can start within 4 weeks, and have full availability.


I am passionate about delivering a high quality of customer service and have a high level of organisational skills. My prior roles provided me with valuable experience and knowledge to tackle all customer/client related issues. I am confident working both independently as well as in a team environment.


I am an accomplished Sales professional, with my prior experience as a Vehicle Salary Packaging Consultant. I have strong communication and relationship building skills, as well as a mature and professional approach. I have extensive experience in sales, customer service, support, administration, data entry and retail, and excel in a team environment.


In my most recent role as a Medical Secretary, I have maintained excellent customer service skills, and good interpersonal abilities. I am extremely organised, have good time management and am able to handle several tasks at one time.


Thank-you for your consideration and time, I am looking forward to learning more details about the position.


REFERENCES - I am able to provide references upon request.














Overview

27
27
years of professional experience

Work History

Medical Secretary

The Melbourne Clinic
10.2017 - Current
  • Providing Secretarial support and office management for a Psychiatrist
  • Organising appointments, answering phone queries, assisting patients with their appointments
  • Billing, banking, filing
  • Data entry, typing of correspondence, responding to emails
  • Transcribing from dictation


Retail Sales Associate

Nine West
11.2012 - 06.2019
  • Organising new products in visually appealing and organised displays for optimal sales promotions.
  • Promoting special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Utilizing upselling techniques to promote additional products and increase sales.
  • Handling returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Providing exceptional customer service
  • Administration tasks such as staff productivity reports, sales reports, daily budgets and banking

Vehicle Salary Packaging Consultant

NLC Pty Ltd
01.2001 - 12.2008
  • Consulting, selling and assisting customers with novated finance and operating leases
  • Building lasting relationships with internal and external clients
  • Gaining an in-depth understanding of the automotive industry, as well as features and benefits of novated leasing
  • Assisting clients with selection, purchase negotiations and financing of Novated Lease motor vehicles
  • Processing Novated Lease finance applications and documents through to settlement
  • Data entry and invoice payments
  • Customer support and problem solving
  • Administration and contracts
  • Preparing and following up on quotations for customers





Administrative Assistant

Coles
03.1999 - 02.2001
  • Assisting with payroll for staff
  • Helping with enquiries from staff and customers
  • Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Balancing money and dealing with secure safes
  • Processing payments and invoices

Retail Sales Associate

Coles
11.1996 - 02.1999
  • Customer sales, advice and information
  • Completing sales transactions including handling cash and eftpos payments
  • Cashier
  • Managing staff
  • Customer service

Education

Bachelor of Arts / Information Management -

Monash University
Clayton
02.2000

VCE -

Presentation College WIndsor
Windsor, VIC
1995

Skills

  • Administrative Support
  • Problem Solving
  • Medical Recordkeeping
  • Invoice Processing and Billing
  • Organisation and Time Management
  • Telephone Customer Support
  • Effective and efficient communication
  • Ability to work under pressure
  • Ability to work in team environment and autonomously
  • Ability to communicate knowledge with staff and clients in a professional and accessible manner in both written and oral communications
  • Attention to detail

Hobbies

I enjoy playing netball, going to the gym and walking my dog.  I like socialising with friends as well as reading and listening to podcasts and music.

Timeline

Medical Secretary

The Melbourne Clinic
10.2017 - Current

Retail Sales Associate

Nine West
11.2012 - 06.2019

Vehicle Salary Packaging Consultant

NLC Pty Ltd
01.2001 - 12.2008

Administrative Assistant

Coles
03.1999 - 02.2001

Retail Sales Associate

Coles
11.1996 - 02.1999

Bachelor of Arts / Information Management -

Monash University

VCE -

Presentation College WIndsor
Kelly Vourdounas