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KELLY WALKER
Administration
Broadlands,Vic
Work Preference
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Medical Receptionist, Optical Dispenser
Dyson and Long Optometrists
Bairnsdale, VIC
03.2023 - Current
- Dispensed eyewear products, ensuring accurate fitting and customer satisfaction.
- Educated customers on lens options and frame styles to enhance vision care.
- Assisted in inventory management, monitoring stock levels for timely replenishment.
- Collaborated with optometrists to verify prescriptions and optimize patient service delivery.
- Managed patient check-ins and check-outs efficiently, ensuring smooth daily operations.
- Scheduled appointments using electronic health record systems to optimize provider time.
- Handled patient inquiries and concerns with professionalism, enhancing overall patient satisfaction.
- Maintained accurate patient records by updating information in real-time during visits.
- Coordinated insurance verifications and pre-authorizations to facilitate seamless billing processes.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported office staff and operational requirements with administrative tasks.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Dance Teacher/ choreographer & Dance fitness Instructor
MAADAZ Dance studio
Bairnsdale
01.2014 - Current
- Administration
- Advertising
- Shop Management, Retail sales, stock ordering, Inventory control, data & invoice entry & credit management
- Customer service
- General cleaning duties
- Dance teacher of children ages 2yrs-18yrs
Dispensary Technician
Advantage Pharmacy
Bairnsdale, VIC
02.2020 - 03.2023
- Assisted in preparing and dispensing medications to patients under pharmacist supervision.
- Maintained accurate inventory levels, ensuring availability of essential pharmaceutical products.
- Processed prescriptions using pharmacy management software, ensuring compliance with regulations.
- Educated patients on medication usage, side effects, and storage requirements effectively.
- Collaborated with healthcare professionals to optimize patient care and medication adherence.
- Conducted routine checks for expired medications and managed proper disposal procedures.
- Streamlined workflow processes to enhance productivity and reduce wait times for patients.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collaborated with healthcare providers to develop individualized treatment plans based on patient needs and preferences.
- Contributed to the improvement of patient-technician communication through a comprehensive understanding of medical terminology and the ability to effectively convey complex concepts in layman''s terms.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Administaration Manager
Bayview Air & Refrieration
Bairnsdale
01.2013 - 2022
- Administration, stock ordering, data & invoice entry, filing & Advertising
Bayview Boathouse
Broadlands, Vic
01.2009 - 01.2017
- Accommodation change-overs/ resets
- Duties including cleaning of bathrooms, toilets, bedrooms, kitchens
- Reset of linen
- Bookings
- Weddings- waitressing
Owner/ Operator
Closed for Cleaning East Gippsland
Bairnsdale
01.2013 - 01.2014
- Business operations
- Customer service
- Advertising
- Cleaning holiday apartments & end of lease vacate
- Total house Cleaning, bathrooms, laundries, kitchens, ovens, walls, fans, windows etc.
- Reset of holiday apartments, including kitchens, bathrooms, Bedrooms, reset of linen and garden maintenance
Pharmacy Retail & Dispensary Assistant
Chesterville Pharmacy
Bentleigh East
01.2006 - 01.2008
- Front of shop Retail Sales
- Dispensary Assistant
- Accepting and Ordering stock & managing inventory, credits & invoices, data Entry & filing. Management of stock retail prices, meeting with pharmaceutical & cosmetic representatives, sourcing gift ware and miscellaneous items to sell, management of window & shop displays. General cleaning duties, customer deliveries & customer service
- Blackmores naturopathic training- pharmacy guild
- Ear piercing Certificate
Retail Pharmacy & Dispensary Assistant
Bentleigh East Pharmacy
Bentleigh East
01.2003 - 01.2006
- Front of shop Retail Sales
- Dispensary Assistant
- Ordering stock & managing inventory, credits & invoices, general cleaning duties, deliveries, assisting Webster pack management, customer service, dispensing prescriptions
- L’Oréal cosmetic training
- 2005- meeting with pharmaceutical and cosmetic representatives
Pharmacy Retail Assistant
Mackie Pharmacy
East Bentleigh
01.2005 - 01.2005
- Retail Pharmacy Assistant
- Front of shop Retail Sales
- Stock ordering & inventory, general cleaning duties, customer service
Pharmacy Sales Assistant
Johns Pharmacy
Bentleigh East
01.2003 - 01.2003
- Pharmacy Retail, cashier & sales assistant
- Ordering stock & managing inventory, credits & invoices, general cleaning duties, deliveries, customer service
Pharmacy Retail & Dispensary Assistant
Imes Pharmacy
South Melbourne
01.2001 - 01.2003
- Front of shop Retail Sales
- Dispensary Assistant
- Ordering stock & managing inventory, credits & invoices, deliveries, assisting Webster pack management, customer service, dispensing prescriptions. General cleaning duties
- Completed retail cert I & II (community pharmacy WRP10102 & WRP20102) & Cert III (Community pharmacy WRPDIS303A assist in dispensary operations)
Cashier
Safeway
Vermont, Melbourne
01.2000 - 01.2001
- Service cashier
Education
High School -
WODONGA
01.1999
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient registration
- Microsoft office
- Insurance verification
- Appointment management
- Payment collection
- Reminder calls
- Records management
- Medical billing
- Medical records management
- Referral verification
- Paperwork coordination
- Customer service
- Computer proficiency
- Problem-solving
- Cash handling
- Time management
- Administrative support
- Clerical support
- Office management
- Inventory management
- Invoice processing
Certification
- 2001-2003- pharmacy guild of Australia cert I, II, & III retail, pharmacy operations and assist in dispensary
- Working With Children Check No.0829355A-01 exp. Date 2021-10-26
Timeline
Medical Receptionist, Optical Dispenser
Dyson and Long Optometrists
03.2023 - Current
Dispensary Technician
Advantage Pharmacy
02.2020 - 03.2023
Dance Teacher/ choreographer & Dance fitness Instructor
MAADAZ Dance studio
01.2014 - Current
Administaration Manager
Bayview Air & Refrieration
01.2013 - 2022
Owner/ Operator
Closed for Cleaning East Gippsland
01.2013 - 01.2014
Bayview Boathouse
01.2009 - 01.2017
Pharmacy Retail & Dispensary Assistant
Chesterville Pharmacy
01.2006 - 01.2008
Pharmacy Retail Assistant
Mackie Pharmacy
01.2005 - 01.2005
Retail Pharmacy & Dispensary Assistant
Bentleigh East Pharmacy
01.2003 - 01.2006
Pharmacy Sales Assistant
Johns Pharmacy
01.2003 - 01.2003
Pharmacy Retail & Dispensary Assistant
Imes Pharmacy
01.2001 - 01.2003
Cashier
Safeway
01.2000 - 01.2001
High School -
WODONGA