Kelly Welk

• Developed strong rapport with customers, fostering trust and loyalty through attentive service provision
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Exceeded performance targets consistently by applying excellent organisational skills and attention to detail.
• Maintained accurate records of customer interactions within CRM system, ensuring continuity of service across team members.
• Resolved escalated client complaints professionally, working diligently towards fair outcomes beneficial to all parties involved.
• End of day reconciliation and reporting

• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Management of future booking and billing
• Staff rostering and performance

• Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
• Developed advertising tactics and implemented new solutions for increased brand awareness.
• Provided staff with support and training to achieve top client satisfaction.
• Liaised between executives and lower level employees to enforce policies and convey feedback.
• Managed recruitment to successfully meet short- and long-term business staffing goals.
• Facilitated meetings to communicate team performance goals and results.

• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Kept reception area clean and neat to give visitors positive first impression.
• Received and routed business correspondence to correct departments and staff members.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Corresponded with clients through email, telephone or postal mail.
• Kept records in CRM to maintain customer data.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

While enjoying all the beauty of becoming a new mother to my two beautiful girls. During this time

• I started making candles and created my small business 'Wicks & Wax'. My girls and I still enjoy making and selling candles.
• Volunteered as Secretary of the Goolwa District Pony Club

• Consulted job seekers with career advice
• Matched candidates skill with appropriate job vacancies
• Hired employees and initiated new hire paperwork process.
• Coordinated incoming job requisitions and applications.
• Verified applicant references and employment details.
• Operated and maintained applicant tracking and candidate management systems.
• Promptly corresponded with applicants and coordinated and conducted interviews.