Summary
Overview
Work History
Education
Skills
OTHER INFORMATION
Certification
Languages
Timeline
Generic

KELLY WILLER

Upper Swan,WA

Summary

Experienced and results-driven retail leader with over 15 years in customer service, team management, and operations. Proven ability to lead high-performing teams, manage multi-site operations, drive KPIs, and deliver exceptional customer experiences. Adept at HR, budgeting, audits, and process improvement, with strong experience in the automotive and retail sectors.


Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Store Manager

Supercheap Auto
03.2020 - Current
  • - Lead all store operations including staff supervision, inventory, rostering, and customer engagement
  • - Acted as Area Manager for 11 stores during leave coverage
  • - Conduct HR investigations and formal disciplinary meetings
  • - Manage audits, ensure compliance with operational and safety procedures
  • - Drive store KPIs, provide zone reporting and performance analysis increasing sales by 20% in 2 years
  • - Coordinate stocktakes, quarterly team meetings, and training for new staff

Area Manager

RACWA Auto Services
08.2013 - 01.2015
  • - Oversaw 9 service centres across Perth Metro
  • - Led strategic planning, budgeting, supplier management, and operational compliance
  • - Delivered safety investigations and implemented updated procedures
  • - Managed monthly staff meetings and store performance reviews
  • - Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • - Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • - Oversaw budget planning, strategy development, community outreach for organization.

Service Manager

RACWA Auto Services
08.2010 - 08.2013
  • - Managed daily workshop operations, staff, and customer service functions
  • - Controlled part ordering, bookings, invoicing, and workshop coordination
  • - Led team meetings, customer escalations, and administrative processes

Customer Service Consultant / Logistics Coordinator

RACWA
11.2004 - 08.2010
  • - Handled inbound calls for roadside assistance, membership, and finance
  • - Coordinated dispatch for roadside breakdowns

Relief Receptionist

Teletronics
03.2004 - 05.2004
  • - Front-desk duties including phone handling, invoicing, and banking

Bookkeeper / Service Advisor / Console Operator

North Wanneroo Travel Stop & Auto
02.1998 - 06.2003
  • - Handled bookkeeping, payroll, invoicing, stock control, and customer bookings

Education

Year 12 Certificate - Discrete Maths, English, Religious Education, Interactive Media, Italian, Accounting

Prendiville Catholic College
Perth, WA
11-2001

Skills

  • Multi-Site Leadership & Staff Development
  • HR Investigations & Formal Processes
  • KPI Management & Reporting
  • Stock Control & Supply Chain Coordination
  • Budgeting & Strategic Planning
  • Customer Experience Excellence
  • Training & Onboarding
  • Policies and procedures implementation
  • Staff management
  • Problem-solving abilities
  • Multitasking
  • Health and safety including regulatory compliance
  • Organizational skills
  • Workforce planning
  • Business leadership

OTHER INFORMATION

Current ‘C' Class Driver's Licence

Certification

  • Certificate III in Customer Service Management - Completed

Languages

Italian
Full Professional

Timeline

Senior Store Manager

Supercheap Auto
03.2020 - Current

Area Manager

RACWA Auto Services
08.2013 - 01.2015

Service Manager

RACWA Auto Services
08.2010 - 08.2013

Customer Service Consultant / Logistics Coordinator

RACWA
11.2004 - 08.2010

Relief Receptionist

Teletronics
03.2004 - 05.2004

Bookkeeper / Service Advisor / Console Operator

North Wanneroo Travel Stop & Auto
02.1998 - 06.2003

Year 12 Certificate - Discrete Maths, English, Religious Education, Interactive Media, Italian, Accounting

Prendiville Catholic College

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