Kelly Zarafa
Melbourne,VIC
Summary
Dynamic leader with over a decade of experience in business transformation and change management. Proven track record in leading large-scale transformations across diverse sectors including private wealth, life insurance, and government. Adept at mobilising high-performing teams, driving operational excellence, and fostering organisational cultural change. Known for strategic thinking, calm demeanor, and ability to bring order to chaos.
Overview
17
17
years of professional experience
Work History
Enterprise Transformation Lead | Program Mgt
Bureau of Meteorology
01.2021 - Current
- Directed strategic change leadership for extensive multi-year Technology Transformation program valued at $866 million.
- Managed team delivery across multiple operational streams to address security, stability and resilience challenges.
- Program Senior Leadership overseeing the execution of program involving 600 contractor and vendor resources effectively tackling multifacted project demands.
Change Director
MLC Insurance
07.2017 - 10.2021
- Program Change Delivery Director accountable for developing the strategy and driving the execution of change management delivery required to implement the MLC Life Insurance transformation and transition agenda.
- Strategic leadership and oversight of change management, communications, and learning (three teams of up to 35 delivery professionals).
- The responsibility of landing the change safely across the organization (6 divisions, 15 business units, 1,000 employees) and external market (10,000 advisers, 2,000 licensees, 500,000 policyholders) for the 10 major system and migration releases of 7 legacy policy administration systems.
Senior Change Consultant
National Australia Bank
06.2014 - 07.2017
- Oversaw the implementation of SME transformation strategic change program
- Developed and executed change and communication plans for reorganising Business & Private Banking
- Led change implementation activities for a $30 million digital delivery program
- Introduced agile and Human-Centered Design principles into change strategy
Business Senior Change Lead
JBWere Pty Ltd
03.2008 - 06.2014
- Led transformational changes for Project Blaze, including client migration and new technology systems
- Managed organisational design changes and operational lead for successful cash trust migration
- Promoted to Executive Director for significant contributions and role modeling firm values
Education
Bachelor of Business - Personnel & Industrial Relations, Human Resources
Royal Melbourne Institute of Technology
Diploma of Management -
Swinburne Institute
Skills
- Strategic Change Leadership
- Transformation Program Management
- Agile Change Management
- Senior Stakeholder Engagement
- Organisational Cultural Change
- Experienced People, Process, Technology and customer changes
- Team Mobilisation Expertise
- Operational Excellence Practices
Professional Development
- 2020, Target Operating Model – Master Class
- 2019, SAFe Scaled Agile – Scrum Master
- 2016, Lean Change Management
- 2013, Certificate of Accreditation – Change Management Prosci’s Change Management Methodology
- 2011, Diploma of Management
- 2002, Cert IV in Assessment and Workplace Training
Timeline
Enterprise Transformation Lead | Program Mgt
Bureau of Meteorology
01.2021 - Current
Change Director
MLC Insurance
07.2017 - 10.2021
Senior Change Consultant
National Australia Bank
06.2014 - 07.2017
Business Senior Change Lead
JBWere Pty Ltd
03.2008 - 06.2014
Bachelor of Business - Personnel & Industrial Relations, Human Resources
Royal Melbourne Institute of Technology
Diploma of Management -
Swinburne Institute
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