Kelly Zerbib
Ringwood,VIC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Store Manager
Oroton Group
11.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Real Estate Agent
Cooper Newman Real Estate
04.2022 - 01.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Zone Manager 3IC
Mecca Brands
10.2018 - 01.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff (team of 80+) to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Sephora
01.2016 - 07.2018
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
High School Diploma -
Les Coteaux
Cannes, FranceSkills
- Revenue Generation
- Customer Service Management
- Employee Training
- Performance Reviews
- Staff Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Store Manager
Oroton Group
11.2023 - Current
Real Estate Agent
Cooper Newman Real Estate
04.2022 - 01.2023
Zone Manager 3IC
Mecca Brands
10.2018 - 01.2022
Assistant Store Manager
Sephora
01.2016 - 07.2018
High School Diploma -
Les Coteaux
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