Kelly Zhang
Yarrabilba
Summary
Highly experienced professional seeking a customer service/office admin role. Brings a confident and positive attitude, exceptional patience, and a passion for continuous learning. Known for being a quick learner. Firmly believes that valuable skills and qualities will greatly contribute to the success of your company.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Brew and Pour cafe
03.2017 - 12.2023
- Managed staff throughout the day including giving directions, looking after customers coffee or food order(take away or dine in) arranged breaks for staff
- Took phone order(individual or catering)
- Trained new staff
- Worked with wholesale, placed coffee and packaging order on their website or through service line
- Looked after customers inquiries and solved their inquiries at satisfaction level
- Worked with head chef with large catering order ranging from 20-100 people, making sure we always provide exceptional services
- Handled payments, charged credit card emailed invoice
Administration Assistant
Migration Agency
04.2015 - 02.2017
- Responsible for filling data base, bookkeeping and reception
- Maintained a high level of customer satisfaction through effective verbal and written communication skills
- Prepared checklist for clients with the regarding of visa application
- Booked appointments with agent through calendar
- Handled payments for visa application, drafted and issued invoice or receipts to clients
- Organised and maintain meeting room ensure it is always ready to use, served tea or coffee for meeting
- Ordered office stationary or groceries
Education
Bachelor of professional accounting - accounting
Holmes college
01.2014
Skills
- Attention to details
- Strong written & verbal communication
- Strong customer service
- Mandarin speaking
- Creative problem-solving
- Strong Organizational Abilities
- Entry-Level Experience with Xero
Timeline
Customer Service Supervisor
Brew and Pour cafe
03.2017 - 12.2023
Administration Assistant
Migration Agency
04.2015 - 02.2017
Bachelor of professional accounting - accounting
Holmes college
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