Open To Work
Kellyanne Matthews
Vin Rowe Farm Machinery
Pakenham,VIC
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Sales Consultant RepresentativeSupport CoordinatorService Coordinator
Work Type
Full TimePart Time
Location Preference
Hybrid
Location:
Pakenham, VIC
Open to relocation:
Yes
Important To Me
Company CultureWork from home optionCareer advancement
7
years of professional experience
Professional and results-driven Operations Manager with experience overseeing staff, service, parts, and sales departments. Skilled in coordinating daily workflows, improving team performance, managing inventory, supporting sales growth, and delivering excellent customer service. Strong leader with the ability to resolve issues, streamline operations, control costs, and ensure departments work together efficiently to achieve business goals.
Work History
Sales Consultant Representative
1 Year 9 Months- Assisted customers in identifying needs, providing tailored solutions to improve satisfaction.
- Collaborated with team members to streamline sales processes, improving efficiency in operations.
- Facilitated product and service installations and inductions to enhance customer experience and ensure customer understanding.
- Built strong relationships with customers by understanding their needs and providing personalised service.
- Conducted product demonstrations to showcase features and benefits, enhancing customer engagement.
- Used strong communication skills to explain products, answer questions, and guide customers through the sales experience.
- Developed and maintained long-term client relationships to encourage repeat business and customer loyalty.
- Assisted with training and mentoring sales staff to improve product knowledge, customer service and sales techniques.
- Resolved issues professionally by listening to customer concerns, identifying solutions and following through.
- Prepared quotes, processed sales and followed up with customers to ensure satisfaction.
Operations Manager
1 Year 11 Months- Managed daily operations across staff, service, parts, and sales departments to ensure smooth business performance.
- Supervised and supported staff, including scheduling, performance monitoring, training, and daily guidance.
- Led service operations by managing bookings, job progress, customer updates, and timely completion of work.
- Managed parts operations, including stock control, ordering, supplier communication, and availability for service jobs.
- Worked closely with sales, service, and parts teams to improve communication and customer experience.
- Tracked daily performance across departments, identifying areas for improvement and implementing practical solutions.
- Ensured staff followed company procedures, safety requirements, and customer service standards.
- Assisted with recruitment, onboarding, and training of new team members.
- Streamlined daily operations to enhance efficiency and reduce downtime.
- Developed and maintained relationships with external vendors and suppliers.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Parts Specialist/ Service Manager
3 Years 9 Months- Managed inventory levels to optimize parts availability and reduce lead times.
- Collaborated with suppliers to source high-quality components and negotiate favourable terms.
- Trained and mentored junior staff on parts identification and customer service techniques.
- Developed streamlined processes for order fulfillment, enhancing overall operational efficiency.
- Resolved complex customer inquiries regarding parts compatibility and product specifications.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
Education
High School Diploma
Certificate IV in Dog Behaviour & Training
Skills
Objection handling
Customer service
CRM proficiency
Territory management
Sales closing
Relationship building
Product and service knowledge
Complex Problem-solving
Process improvement
Retention strategies
Multitasking
Reliability
Interests
High-Intensity Gym Training and body re-composition training.
Own and manage daily operations of an independent business
overseeing administration
customer service
sales
and business performance.
Enjoy hobbies that combine physical activity with outdoor exploration.
Timeline
Sales Consultant Representative
Vin Rowe Farm Machinery
09.2024 - CurrentRead More
Operations Manager
Ag Farm
10.2022 - 09.2024Read More
Parts Specialist/ Service Manager
The Tractor Company
01.2019 - 10.2022Read More
ADTF
Certificate IV in Dog Behaviour & Training
Read More
Beaconhills
High School Diploma
Read More