Kelly Cacciola
Golden Grove,South Australia
Summary
Dynamic professional with a strong track record of overcoming challenges and rapidly acquiring new skills. Proven expertise in driving results through strategic problem-solving and adaptability. Committed to continuous improvement and leveraging diverse capabilities to enhance operational efficiency and team performance.
Overview
12
12
years of professional experience
Work History
Internal Account Manager
Northline
09.2021 - Current
- Establish and nurture key relationships to expand my portfolio of clients while identifying new leads, prospects, and business opportunities
- Contribute to Northline’s growth and increased brand awareness by delivering exceptional service to clients throughout the Adelaide region
- Ensured customer satisfaction by finding optimal freight solutions and guaranteeing the safe delivery of valuable products
- Consistently met and exceeded sales targets and KPIs, focusing on customer satisfaction, regular account management, and client retention
- Extensive knowledge of Northline’s transport, logistics, and warehousing through ongoing training and professional development
- Provide support to the team by communicating openly during challenges and sharing insights and resources to foster collaborative success
Chef de Partie
Chopping Board Catering
09.2020 - Current
- Maintain exceptional standards of food quality, hygiene, cleanliness, and health and safety practices in the kitchen and throughout the venue
- Demonstrate effective time management by efficiently preparing food while serving at various functions
- Diligently consider food allergies and dietary restrictions when preparing and cooking customer meals
- Ensure that all food served meets the highest quality and presentation standards at the point of delivery
Founder/Head Chef
Intima Dining
03.2020 - Current
- Creating unforgettable dining experiences inspired by tradition while exploring modern techniques
- Ensuring the highest level of food quality, presentation, and safety while adhering to health and safety regulations
- Enhancing guests' dining experience by optimizing service timing for a smoother and more enjoyable meal
- Develop and design personalised menus that cater to clients' preferences and dietary requirements, while accurately estimating costs for event budgeting
Customer Service/Support Officer
Vetpay
01.2021 - 09.2021
- Managed a high volume of incoming calls and emails from customers and veterinary clinics, ensuring effective communication and timely responses
- Demonstrated urgency, flexibility, and compassion in emergency situations, making critical decisions around the clock
- Provided exceptional customer service while processing transactions and promoting responsible pet ownership, both ethically and financially
- Addressed customer inquiries and concerns while honouring the unique relationships between pet owners, their pets, and veterinarians
- Educated customers about our services and recommended tailored options to meet their specific needs
- Assessed creditworthiness through meticulous processing of loan applications and documentation
Chef de Partie
Pike & Joyce
06.2019 - 09.2020
- Worked alongside the Head Chef, Sous Chef, and Front of House Manager to discuss new menu items and plan function catering
- Checked and maintained stock control for freezers, pantries, and storerooms
- Trained and supported kitchen hands and apprentices as needed
- Completed similar duties at Chopping Board Catering
Chef De Partie
The Golden Grove Tavern
11.2018 - 06.2019
Chef De Partie
Africola
11.2017 - 11.2018
Apprentice Chef
The Queens Head Hotel
07.2016 - 12.2017
Apprentice Chef
Assaggio Cafe
03.2013 - 07.2016
Education
Certificate III - Commercial Cookery
TAFE SA Regency
01.2018
Bachelor of Arts - Communication and Media
University Of South Australia
06.2012
Skills
- Optimistic Outlook
- Efficient Learner
- Strong Time Management
- Proficient Problem Solver
- Detail-Oriented Approach
- Effective Communication
- Perseverance and motivation
- Confidence
- Effective Organization
- Teamwork
- Creativity
- Emotional intelligence
- Well-travelled
References
- Josh De Haas, Owner/Head Chef, Chopping Board Catering, 0417816604
- Ryan Baker, Northline, 0406644229
- Ben Smith, Head Chef, The Queens Head Hotel, Chopping Board Catering 0413329595
Certificates/Education
- 2014 - 2018, Certificate III in Commercial Cookery, TAFE SA Regency
- 03/01/11 - 06/01/12, Bachelor of Arts in Communication and Media, University Of South Australia
Timeline
Internal Account Manager
Northline
09.2021 - Current
Customer Service/Support Officer
Vetpay
01.2021 - 09.2021
Chef de Partie
Chopping Board Catering
09.2020 - Current
Founder/Head Chef
Intima Dining
03.2020 - Current
Chef de Partie
Pike & Joyce
06.2019 - 09.2020
Chef De Partie
The Golden Grove Tavern
11.2018 - 06.2019
Chef De Partie
Africola
11.2017 - 11.2018
Apprentice Chef
The Queens Head Hotel
07.2016 - 12.2017
Apprentice Chef
Assaggio Cafe
03.2013 - 07.2016
Certificate III - Commercial Cookery
TAFE SA Regency
Bachelor of Arts - Communication and Media
University Of South Australia
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